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General Manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Claire St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Natural leader with sound judgment, good planning abilities and interpersonal communication strengths.

Accomplishments
  • Proud consistent winner month over month of the Tara "Summit" award. This is a competition between every hotel in Tara's portfolio that is awarded monthly consisting of different targets each month.
  • Featured in the Greenville Business Magazine and the Charleston Business Magazine as an award winner for their yearly "Best and Brightest 35 and Under"
  • Award winner for the Hilton Hospitality Heroes.
Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Sales expertise
  • Deadline-oriented
  • Budget administration
  • Coaching and mentoring
  • Effective leader
  • Relationship building
  • Consistently meet goals
Work History
General Manager, 08/2019 to Current
 Related Companies – Oceanport, NJ,
  • Currently manage a full service property in the heart of downtown.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Increased revenue through controlled budgeting, implementing processes, and incremental revenue avenues to which we have exceeded the 2019 on the books numbers pre-pandemic.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Participated in team-building activities to enhance working relationships.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Guest Services Manager, 02/2017 to 07/2019
 Hyatt – Cle Elum, WA,
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Liaised between guests and hotel management, relaying information, promotions and issues.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Reviewed daily bookings, preparing guest rooms prior to arrival.
  • Coordinated luggage collection, transportation and storage.
  • Monitored staff training, scheduling and shift changes.
  • Implemented procedures and services to improve hotel services and amenities.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Limited portion sizes and used garnishes to control food costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept register accurate through correct billing, payment processing and cash management practices.
Flight Attendant, 03/2013 to 12/2016
 Air Wisconsin Airlines Corporation – Dayton, OH,
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensure safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Arts: Paralegal Studies, Expected in
Colorado Technical University - Colorado Springs, CO
 GPA:
High School Diploma: , Expected in 06/2006
 Clayton High School - Clayton, NC
 GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • Clayton High School

Job Titles Held:

  • General Manager
  • Guest Services Manager
  • Flight Attendant

Degrees

  • Associate of Arts
  • High School Diploma

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