general manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
General Manager/COO

Innovative, results-driven, and tenacious leader offering more than 19 years of progressive management experience including private-member owned clubs, resorts, and hospitality establishments. Pursuing Certified Club Manager (CCM) designation through the Club Managers Association of America and have earned 260 education credits with the expectation of earning CCM by 2021.

Core Competencies
  • Business Management & Operations
  • Profit & Revenue Maximization
  • Strategic Oversight
  • Capital Raising
  • Accounting & Finance
  • Market Insights
  • Budget Management
  • Negotiation
  • Written & Verbal Communication
  • Public & Media Relations
  • Sales Development
  • Visionary Leadership & Team Building
  • Research & Development
  • Member Satisfaction, Outreach, and Rapport
Executive Experience
06/2018 to Current
General Manager Restaurant Technologies, Inc Broken Arrow, OK,
  • Direct all club operations and over 160 employees seasonally to provide quality hospitality services and products to 850+ club members.
  • Manage and organize a budget of $6,500,000 in gross revenue volume along with 20 direct reports. Oversee P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Devised new promotional approaches to boost membership and market penetration while enhancing engagement and driving growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Created and implemented plans for future membership retention and growth.
  • Work with department heads to stay current on needs and offer high-level support for day-to-day operations.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Increased club visibility in the community.
  • Work with charitable organizations to attract and relocate golf tournaments and events to the Club.
  • Created long-range strategic and capital plans and have overseen $1,000,000+ in capital projects.
09/2014 to 02/2018
General Manager Restaurant Technologies, Inc Pensacola, FL,
  • Led operational oversight and budgetary supervision simultaneously for two private member-owned clubs.
  • Orchestrated positive media coverage and stakeholder relations as public face of both Clubs in the city.
  • Direct all club operations and over 140 employees seasonally to provide quality hospitality services and products to 600+ combined club members.
  • Exceed financial expectations every year with full ownership of the budgetary process while holding Department Heads accountable for a budget of $5,000,000 in gross revenue volume.
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Increased Texarkana Country Club Membership retention from net negative 150 members to net positive 87 members or a 19% increase while I was at the helm.
  • Increased Total Dues Revenue from $1.3MM to $2.4MM per year.
  • Lead the process of coordinating all club functions with Golf and Tennis Professionals, Golf Course Superintendents, Conference Services Director, Director of Food & Beverage, Executive Chef and Pool Managers.
  • Increased club visibility in the community.
  • Planned, managed, and executed tournaments and events for the Professional “Swing Thought Tour” and “APT Stars of Tomorrow Tour” at both Clubs.
  • Worked with charitable organizations to attract and relocate golf tournaments and events to both Clubs.
  • Served as ex-officio on all club committees, including creation of a long-range planning committee, long-range strategic and capital plans.
12/2007 to 06/2012
Food and Beverage Manager Belmond Ltd Charleston, SC,
  • Property budget of $20,000,000 in gross revenue volume with food and beverage contributing $2,000,000 in gross revenue volume.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Ordered and inventoried all beverages and utilized my wine knowledge to create an extensive upscale wine list and cellar.
  • Negotiated with vendors and suppliers to reduce costs and achieve profitability.
  • Managed In-Room Dining, Market casual restaurant, Block 16 fine dining restaurant, Frost Bar, Owner’s Lounge, and Banquet Ballrooms.
  • Managed all food & beverage financials, including departmental payroll and POS system for all food & beverage outlets.
  • Lead a team of 80 employees, including training and scheduling all staff for food & beverage outlets.
  • Worked closely with reservations, sales and marketing teams to implement seasonal promotions.
  • Promoted company in local community through word-of-mouth, social media and special events, including Sparkle and Pop events.
  • Responsible for developing Frost Bar, which was named by the Today Show in 2011 as the “Best Ski Resort Bar in America."
05/2001 to 06/2007
Manager International Paper Company Sealy, TX,
  • Oversaw daily operations, scheduling, staffing, and daily bank deposits.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Bakery was featured on Oprah Winfrey’s 2003 “Best of” show when the Apple Ruffle Tart was named the “Best Pie in America.”.
Expected in 2004
Bachelor of Arts: Political Science, English
University Of Mississippi - Oxford, MI,
  • Inducted into the Gamma Beta Phi Honor Society and the National Society of Collegiate Scholars.
  • Named to Chancellor's Honor Roll and Dean's Honor Roll.
  • Received two Academic Scholarships and Alpha Tau Omega Academic Scholarship.

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School Attended

  • University Of Mississippi

Job Titles Held:

  • General Manager
  • General Manager
  • Food and Beverage Manager
  • Manager


  • Bachelor of Arts

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