General Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Proven leader with efficient and effective customer service, project development, project management, strategic planning, problem-solving, and employee management skills seeking a position with an established company in a multi-unit or stand alone capacity.
  • People Management
  • Goal Driven
  • Kitchen Management
  • Manager Development
  • Wine & Beer Knowledge
  • Restaurant Accounting
  • ServSafe Food & Beverage
  • Dynamic Guest Interaction
  • XXX8 Eagle Leader Fellow, Team RWB
  • Chapter Captain, Team RWB (previous Athletic Coordinator)
  • Certified Specialist of Wine, Society of Wine Educators
  • Level 1 Sommelier, Court of Master Sommelier
  • Top Customer Service Scores, Redstone American Grill, Buca di Beppo
03/XXX7 to Current General Manager Restaurant Technologies, Inc | Baton Rouge, LA,
  • General Manager responsible for overall operations of a $7 million dollar restaurant in a new market for True Food Kitchen
  • Responsible for assisting marketing through local store marketing, events, in person meetings
  • Overall responsibility for hiring for both hospitality and culinary teams, keeping within budget while hiring the correct team
  • Responsible for overall development of management team (having one promoted to regional chef and one promoted to executive chef)
  • Responsible for day to day operations to include budget, profit and loss, guest satisfaction, sales development and team building
11/2008 to 04/XXX7 General Manager Restaurant Technologies, Inc | Charleston, ,
  • General Manager of a $9.8m restaurant concept with a team of 7 managers and chefs, to include budgeting, Profit & Loss statements, hourly and salary training while maintaining integrity with numbers and quality food & beverage.
  • Responsible for beverage program for all restaurants within 5 states to include vendor relations, pricing, training, writing wine menus, cocktail menus, beer menus and features.  
  • Increased performance in guest service matrix (A Closer Look) with top scores in the company.  Year over year 95.79% to 96.30% with focus on guest service and quality of food.
  • Opened our new location in National Harbor, MD, doing $200,000+ a week in sales in a new region.
  • Conduct in house programs to boost Gift Card Sales.  Sold $389,000 in gift cards during holiday period.
  • Developed various staff members to supervisors, supervisors to managers and managers into Assistant General Manager and General Managers.
  • Ran financially sound restaurant with an Prime Costs under 55% EBITAR of 30% or higher
  • Conducted and managed sales building initiatives, to include in depth wine classes, wine dinners, various features and sales building seminars
10/2007 to 10/2008 Paisano Partner Restaurant Technologies, Inc | Chesterfield, MO,
  • Overall management of a scratch Italian casual dining restaurant, to include Profit and Loss statements, retention of employees, guest services and local store marketing.
  • Responsible for ongoing development of Chef Partner and Assistant General Manager, along with hourly management staff, management trainees and hourly family members.
  • Responsible for making sure customer service scores, tracked through Questar, are correct, and utilized to improve our service.
  • Trained four new management trainees to be Assistant General Managers or Chef Partners at other locations.
  • Responsible for increasing guest count and increasing guest check averages.
05/2003 to 10/2007 General Manager Archdiocese Of San Antonio | Boerne, TX,
  • Overall management of the restaurant including guest services, Profit and Loss statements, inventory, problem solving, food quality and local store marketing.
  • Responsible for development of managers and key hourly managers.
  • Assist in dealings with vendors, guests and employees.
  • Forecast weekly sales targets and labor targets.
  • Responsible for all hiring, development, and counseling of hourly associates.
  • Responsible for opening two new locations, to include training, networking and construction punch list.
  • Responsible for teaching new menus to local kitchen managers and General Manager.
  • Highest small store sales in Lebanon, VA opening.
03/2000 to 04/2003 Asst. Project Manager Holiday Station Stores - Workday | Cda, ID,
  • Manage projects up to $300,000 from start to finish, off and on-site, including site visits.
  • Assist Project Manager in projects over $300,000.
  • Coordinate several on-going projects at various stages.
  • Manage subcontract negotiations, estimating, scheduling, payment administration, vendor coordination, pricing, invoicing, change order maintenance, close-out of projects, management of ongoing contracted jobs, management of personnel on jobs, and customer relations.
  • Communicate effectively with customers, sub-contractors, field staff and vendors.
06/1998 to 03/2000 Accounts Payable Coordinator and Data Entry Clerk American Diabetes Association | City, STATE,
  • Oversee accounts payable for a seven state region.
05/1995 to 05/1998 Bookkeeper Price Chopper | City, STATE,
  • Balance store cash and sales, daily and weekly. Customer service.
02/1994 to 02/1998 Food Service Specialist New York Army National Guard | , ,
  • Distinguished Honor Graduate in Advanced Individual Training, Airborne qualified, Honorable discharge as E-4.
Expected in | Construction Management Inver Hills Community College, Inver, MN GPA:
Construction Management
Expected in | History Siena College, Loudonville, NY GPA:
Accounting, Aloha, Budgeting, Coconut Code, Restaurant 365, Microsoft, Guest Service, Wine, Inventory Management, Google Docs, One Drive

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Resume Overview

School Attended

  • Inver Hills Community College
  • Siena College

Job Titles Held:

  • General Manager
  • General Manager
  • Paisano Partner
  • General Manager
  • Asst. Project Manager
  • Accounts Payable Coordinator and Data Entry Clerk
  • Bookkeeper
  • Food Service Specialist


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