LiveCareer-Resume

general manager resume example with 10+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Business-conscious General Manager bringing over [10] years of experience in [Food,Retail, & Property Management ] industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills
  • Performance improvements
  • Policy/program development
  • Supervision and training
  • Cross-functional team management
  • Sales team development
  • Staff training
  • Customer retention
  • Budgeting and cost control strategies
  • Leadership and team building
  • Team oversight
  • Staff development
  • Customer experiences
  • Sales expertise
  • Stamping and assembly
  • Team building and motivation
  • Calm under pressure
  • Schedule management
  • Financial administration
  • Employee development
  • Staff supervision
  • Product costing
Experience
03/2018 to Current General Manager Restaurant Technologies, Inc | Seattle, WA,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
02/2016 to 03/2018 Department Manager Windsor Windows | Monroe, NC,
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised [ 23 ] full-time and [ 16 ] part-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Employed process improvement initiatives within department.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
01/2014 to 02/2016 Property Manager Brookfield Properties - Retail | Arlington, VA,
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Created and updated marketing materials for department programs and properties.
  • Oversaw budgeting process for assigned properties.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented delinquencies and other forms of income.
  • Collected payment by processing credit card transactions.
05/2011 to 01/2014 Assistant Manager Silverspot Cinemas | Miami, FL,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education and Training
Expected in 07/2019 BBA | Business Administration And Management Clayton State University, Morrow, GA GPA:
Expected in 07/2014 High School Diploma | Northern Nash High School, Rocky Mount, NC GPA:

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Resume Overview

School Attended

  • Clayton State University
  • Northern Nash High School

Job Titles Held:

  • General Manager
  • Department Manager
  • Property Manager
  • Assistant Manager

Degrees

  • BBA
  • High School Diploma

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