general manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in Restaurant Management. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

  • Competitive
  • Excellent customer service
  • Focus
  • Food safety
  • Presentations
  • Selling
  • Sales
  • Scheduling
  • Time management
  • Cross-functional team management
  • Supervision and training
  • Staff supervision
  • Vendor relationships
  • Performance improvements
  • Staff training
  • Recruiting and Hiring
  • Leadership and team building
  • Safety protocol
  • Client relations
  • Proficient in [Aloha and Koros POS]
  • Financial Management
  • Operations management
  • Inventory management
District General Manager, 09/2019 to Current
Ttm Technologies, Inc.Santa Ana, CA,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention. Remained profitable through Covid 19.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks overseeing corporate compliance visits and adhering to protocol.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
  • Mitigated financial discrepancies, auditing quotes, production, and material budgets against bank reconciliations.
  • Worked with cross-functional teams to develop thoughtful product positioning strategies.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
General Manager, 09/2007 to 09/2019
Ttm Technologies, Inc.San Diego, CA,
  • Vinny's Italian Restaurant Stafford Virginia 2006 2019 Responsibilities Included: Management of all staff on a daily basis including front and back of the house employees Full knowledge of daily operations for entire restaurant including cooking, serving, cashiering etc etc Scheduling of all employees 3550 employees Responsible for hiring and training of new and existing staff members Weekly food/alcohol/supply orders with multiple vendors Met yearly and monthly sales quotas each year
  • Responsible for Catering orders and acquiring new business opportunities Day to day operations for a 2.5 million per year restaurant Proactively maintains great relationships with existing customers
  • Accomplished by building longterm relationships with current and new customers
  • Prepared and delivered sales presentations for employees in regards to up selling and product knowledge Developed and maintained an awareness of market behavior and competitive trends and responded accordingly
  • Developed and maintained a thorough knowledge of the restaurants available services, Effective time management skills for providing excellent customer service Strong focus on keeping customers happy and coming back
  • Proven ability to work and interact with all personality types to achieve the highest order of success for restaurant Certified in food safety and other regulations required Proficient in multiple restaurant computer systems and other computer programs
  • Strategized long-term business needs while generating guest relations feedback for process improvements
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Designed sales and service strategies to improve revenue and retention
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
  • Spearheaded development and launch of business management software system
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
  • Decreased food costs [10]% by effectively negotiating with vendors
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors
Education and Training
High School Diploma: , Expected in
Thomas Dale High School - Chester, VA
: Business Administration And Management, Expected in
Thomas Nelson Community College - Hampton, VA

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Resume Overview

School Attended

  • Thomas Dale High School
  • Thomas Nelson Community College

Job Titles Held:

  • District General Manager
  • General Manager


  • High School Diploma
  • Some College (No Degree)

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