General Manager resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
10/2017 to Current General Manager Aaron's, Inc | Pawtucket, RI,
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
  • Led employee evaluations with constructive feedback to boost performance.
  • Created schedules and monitored payroll to remain within budget.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Administered employee discipline through verbal and written warnings.
  • Trained employees on duties, policies and procedures.
  • Taught alertness and security tactics to reduce theft and losses.
  • Supervised employees through planning, assignments and direction.
  • Met operational objectives by establishing qualified staff, promoting adherence to Advance Auto Parts regulations and providing outstanding customer service.
  • Recruited, identified and developed Advance Auto Parts professionals and implemented training and development programs to successfully exceed retention targets.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.
  • Formed and sustained strategic relationships with clients.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Spearheaded recruitment of top talent to fill vacancies.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Initiated on-time, under-budget project management to optimize performance.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
01/2013 to 02/2016 Lead Engine Technician Aaa Southern New England | Waterloo, IA,
  • Removed malfunctioning parts and repaired components or installed new ones.
  • Performed warranty service and filed all paperwork.
  • Diagnosed systems by troubleshooting malfunctions and tracing problems.
  • Assisted shop personnel and helped create cohesive and well-rounded technical environment centered around customer service, teamwork and learning.
  • Checked and replaced clamps, brackets, hoses and other system components.
  • Maintained current working knowledge of factory technical bulletins and productively responded to customer inquiries.
  • Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
  • Maintained vehicles by changing oil, checking batteries and lubricating components.
  • Reconditioned and replaced pistons, bearings, gears and valves.
  • Verified dimensions and clearances of parts to achieve conformance to factory specifications.
  • Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
  • Installed accessories and non-OEM components to meet vehicle operator needs.
  • Optimized brake systems by adjusting and replacing components.
  • Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
  • Handled delegated tasks.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
01/2011 to 01/2013 Service Technician B Sears Auto Center | City, STATE,
  • Examined previously completed work for accuracy.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Conducted service appointments to diagnose and fix problems.
  • Logged services performed in service ticket system.
  • Set up and operated mechanical and manual tools and equipment.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Trained new team members on service processes to increase productivity.
  • Maintained certifications and completed training on systems and components.
  • Developed preventive maintenance procedures and schedules.
  • Observed complex machinery in operation to adjust settings, spot malfunctions and complete root cause analysis on identified problems.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Executed prescribed repair plans on in-situ machinery without disrupting operational capacities of assigned equipment.
  • Completed scheduled appointments on time to drive quality service.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Installed new components or replaced defective parts to restore functionality.
11/2006 to 11/2010 0621 Field Radio Operator United States Marine Corps, USMC | City, STATE,
  • Operated communications systems and equipment to transmit and receive messages related to waterway navigation and traffic management.
  • Kept radio, networking and satellite communications systems fully operational.
  • Designed, installed, calibrated and connected Controlled Cryptographic Item (CCI) radio equipment, antennas and power sources to achieve field mission objectives and support units.
  • Managed computer and manual records to maintain facilities and equipment.
  • Updated frequencies and cryptographic codes, maintaining currency on required protocols.
  • Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
  • Established and maintained clear and secure contact with field personnel and specific locations.
  • Installed required lines and wiring to integrate radio machinery and antennae.
  • Maintained operational equipment and newly installed machinery to support transmission consistency and integrity.
  • Kept equipment working at optimal levels by inspecting components and completing repairs.
Education and Training
Expected in 06/2004 Technical Certificates | Automotive Technology Houston County Technical College, Warner Robins, GA, GPA:
Expected in | Middle Georgia Technical College, Warner Robins, GA GPA:

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Resume Overview

School Attended

  • Houston County Technical College
  • Middle Georgia Technical College

Job Titles Held:

  • General Manager
  • Lead Engine Technician
  • Service Technician B
  • 0621 Field Radio Operator


  • Technical Certificates
  • Some College (No Degree)

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