LiveCareer-Resume

general manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Business-conscious General Manager bringing over 2 years of experience in Hotel industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Results-driven GM bringing demonstrated record of progressive market share growth and sales accomplishment. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Skills
  • Performance improvements
  • Supervision and training
  • Sales team development
  • Policy/program development
  • Schedule management
  • Purchasing and planning
  • Team building and motivation
  • Staff development
  • Cost analysis and savings
  • Sales planning and implementation
  • Staff training and development
  • Staff supervision
  • Client relations
  • Calm under pressure
  • Training and coaching
  • Budgeting and cost control strategies
  • Team training and development
  • Customer experiences
  • Recruiting and hiring
  • Communication skills
Education and Training
Santa Teresa High School Santa Teresa, NM Expected in 05/1996 High School Diploma : - GPA :
Experience
Restaurant Technologies, Inc - General Manager
Joplin, MO, 09/2019 - Current
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
Intercontinental Hotels Group - Housekeeping Supervisor
Fort Bliss, TX, 04/2016 - 08/2019
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Csm Corporation - Front Desk Agent
Woburn, MA, -
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Languages
Spanish :
Native/ Bilingual
Negotiated :
English :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Santa Teresa High School

Job Titles Held:

  • General Manager
  • Housekeeping Supervisor
  • Front Desk Agent

Degrees

  • High School Diploma

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