general manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Customer-oriented, strategic-thinking sales and management professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust.
Skills
Reports generation and analysis
Training and development
Financial records and processing
Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
Time management skills
Microsoft Office
Product ordering
File/records maintenance
Retail Space Planning
Sales monitoring
Product and service knowledge
Merchandising
Issue and conflict resolution
Systems and automation applications
Hiring and staffing
Inventory control
Safety protocol
Profit and loss accountability
Customer relationship management
Employee scheduling
Experience
General Manager, 12/2008 to 08/2019 Rr Donnelley & Sons – Aurora, CO,
Developed systems and procedures to optimize efficiency and quality
Motivated and led team members to work together to achieve common performance and profitability targets
Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations
Generated daily operational and sales reports for corrective action or continuous improvement
Improved efficiency through supervising daily staff assignments and tasks
Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
Developed internal candidates for general management promotion opportunities
Managed scheduling for employees to ensure optimal productivity
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
Motivated and led team members to work together to achieve targets
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Store Manager, 03/2004 to 09/2008 Food City – Cumberland, KY,
Fostered strong relationships with customers and suppliers by and maintaining communication
Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service
Updated store pricing, signage and merchandising based on current promotions
Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
Processed shipments and maintained stock shelf organization
Boosted sales by effectively cultivating customer rapport and delivering superior customer service
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Counted cash drawers and made bank deposits
Greeted and assisted all customers daily in high-traffic retailer
Trained staff to deliver outstanding customer service and assistance
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
Managed store appearance, including merchandising and displays, signage, decorations and cleaning
Coached and mentored associates to achieve employee promotions
Created attractive store displays to generate customer interest and boost sales
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations
Oversaw daily cash register operations and cash management
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Fostered healthy team environments to promote collaboration and boost productivity
Owner, 04/1998 to 02/2002 Paper Transport, Inc. – Neenah, WI,
Cultivated loyal account base by actively listening to concerns, consistent follow up and dedicated customer service
Greeted, assisted and informed customers daily in high traffic clothing and accessories retailer
Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Oversaw daily operations of Boom business, including 4 employees across 1 location.
Assistant Manager, 08/1996 to 04/1998 Smart & Final Inc. – Porterville, CA,
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
Implemented merchandising and promotional changes across area to enhance sales
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Additional Experience
Prior to 1996 work history available upon request.
Education and Training
Bachelor of Arts: Business Administration, Expected in 1996 to Fort Lewis College - Durango, CO GPA:
Activities and Honors
Minnesota state champ and top ten national finalist in food and service marketing via DECA 1989.
Ski instructor of the Year 1990 with Skijammers, Wayzata Minnesota.
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