Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Customer-oriented, strategic-thinking sales and management professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust.

  • Reports generation and analysis
  • Training and development
  • Financial records and processing
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
  • Time management skills
  • Microsoft Office
  • Product ordering
  • File/records maintenance
  • Retail Space Planning
  • Sales monitoring
  • Product and service knowledge
  • Merchandising
  • Issue and conflict resolution
  • Systems and automation applications
  • Hiring and staffing
  • Inventory control
  • Safety protocol
  • Profit and loss accountability
  • Customer relationship management
  • Employee scheduling
12/2008 to 08/2019
General Manager Rr Donnelley & Sons Aurora, CO,
  • Developed systems and procedures to optimize efficiency and quality
  • Motivated and led team members to work together to achieve common performance and profitability targets
  • Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations
  • Generated daily operational and sales reports for corrective action or continuous improvement
  • Improved efficiency through supervising daily staff assignments and tasks
  • Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
  • Developed internal candidates for general management promotion opportunities
  • Managed scheduling for employees to ensure optimal productivity
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
  • Motivated and led team members to work together to achieve targets
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
03/2004 to 09/2008
Store Manager Food City Cumberland, KY,
  • Fostered strong relationships with customers and suppliers by and maintaining communication
  • Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service
  • Updated store pricing, signage and merchandising based on current promotions
  • Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Processed shipments and maintained stock shelf organization
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Counted cash drawers and made bank deposits
  • Greeted and assisted all customers daily in high-traffic retailer
  • Trained staff to deliver outstanding customer service and assistance
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning
  • Coached and mentored associates to achieve employee promotions
  • Created attractive store displays to generate customer interest and boost sales
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage
  • Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations
  • Oversaw daily cash register operations and cash management
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Fostered healthy team environments to promote collaboration and boost productivity
04/1998 to 02/2002
Owner Paper Transport, Inc. Neenah, WI,
  • Cultivated loyal account base by actively listening to concerns, consistent follow up and dedicated customer service
  • Greeted, assisted and informed customers daily in high traffic clothing and accessories retailer
  • Met operational objectives by establishing qualified staff, promoting adherence to regulations and providing outstanding customer service
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Oversaw daily operations of Boom business, including 4 employees across 1 location.
08/1996 to 04/1998
Assistant Manager Smart & Final Inc. Porterville, CA,
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Implemented merchandising and promotional changes across area to enhance sales
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Additional Experience

Prior to 1996 work history available upon request.

Education and Training
Expected in 1996
Bachelor of Arts: Business Administration
Fort Lewis College - Durango, CO
Activities and Honors

Minnesota state champ and top ten national finalist in food and service marketing via DECA 1989.

Ski instructor of the Year 1990 with Skijammers, Wayzata Minnesota.

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Resume Overview

School Attended

  • Fort Lewis College

Job Titles Held:

  • General Manager
  • Store Manager
  • Owner
  • Assistant Manager


  • Bachelor of Arts

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