General Manager resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Knowledgeable General Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Skills
Customer relations
Accounts payable and receivable
Invoicing and billing
Expense reporting
Scheduling and calendar management
Data entry
Training and coaching
Banking operations
Vendor relationships
Administrative management
Inventory and supply oversight
Team building and leadership
Experience
03/2015 to CurrentGeneral ManagerRr Donnelley & Sons | Memphis, TN,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Tracked monthly sales to generate reports for business development planning.
Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
07/2008 to 04/2014Assistant General ManagerBallantyne Golf Resort | Charlotte, NC,
Managed store cash intake with high accuracy and prepared daily bank deposits.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Motivated and led team members to work together to achieve targets.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Met business targets with streamlined operations strategies.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Enhanced team engagement and performance with daily updates and informational meetings.
Helped team develop specialized projects, events and promotions.
Payroll preparation and administration for staff.
Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
04/2003 to 07/2008WaitressMarriott International | Mclean, VA,
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
09/2001 to 10/2002Office AssistantEverise | Tampa, FL,
Managed office paperwork, including scanning documents and routing business correspondence.
Made orders for new office supplies based on demand and budgetary restraints.
Dispersed incoming mail to correct recipients throughout office.
Tracked office stock and maintained inventory in neat and organized fashion.
Education and Training
Expected in | PsychologyJohn Jay College of Criminal Justice of The City University of New York, New York, NYGPA:
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Resume Overview
School Attended
John Jay College of Criminal Justice of The City University of New York