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General Manager resume example with 17+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable General Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills
  • Customer relations
  • Accounts payable and receivable
  • Invoicing and billing
  • Expense reporting
  • Scheduling and calendar management
  • Data entry
  • Training and coaching
  • Banking operations
  • Vendor relationships
  • Administrative management
  • Inventory and supply oversight
  • Team building and leadership
Experience
03/2015 to Current General Manager Rr Donnelley & Sons | Memphis, TN,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
07/2008 to 04/2014 Assistant General Manager Ballantyne Golf Resort | Charlotte, NC,
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Met business targets with streamlined operations strategies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Helped team develop specialized projects, events and promotions.
  • Payroll preparation and administration for staff.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
04/2003 to 07/2008 Waitress Marriott International | Mclean, VA,
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
09/2001 to 10/2002 Office Assistant Everise | Tampa, FL,
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Dispersed incoming mail to correct recipients throughout office.
  • Tracked office stock and maintained inventory in neat and organized fashion.
Education and Training
Expected in | Psychology John Jay College of Criminal Justice of The City University of New York, New York, NY GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • John Jay College of Criminal Justice of The City University of New York

Job Titles Held:

  • General Manager
  • Assistant General Manager
  • Waitress
  • Office Assistant

Degrees

  • Some College (No Degree)

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