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general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused and diligent Manager with over 20 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Providing excellent customer service and building relationships with guests.

Skills
  • Strong communication skills
  • Serve Safe Certified
  • Inventory control
  • Marketing and sales experience
  • Wine and liquor expertise
  • Team building
  • Problem solving
  • Service-oriented mindset
  • Outgoing personality
Work History
General Manager, 07/2014 - Current
Roti Minneapolis, MN,
  • Organizational ability
  • Staff training and development
  • Point of Sale (POS) system operations
  • Customer service oriented
  • Time management
  • Courteous and professional demeanor
  • Flexible and adaptable
  • Team contribution
  • Effective multi-tasker, Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
  • Priced and ordered food products, kitchen equipment and food service supplies
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
  • Controlled portion sizes and garnishing for optimal cost controls
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Sought out and implemented methods to improve service and team performance and boost business sustainability
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Encouraged customer loyalty by emphasizing a customer-focused approach by staff
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensilsSummary
  • Focused and diligent
  • Manager with over 15 years maintaining seamless business operations
  • Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements
  • Providing excellent customer service and building relationships with guests., Organizational ability
  • Staff training and development
  • Point of Sale (POS) system operations
  • Customer service oriented
  • Time management
  • Courteous and professional demeanor
  • Flexible and adaptable
  • Team contribution
  • Effective multi-tasker, Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
  • Priced and ordered food products, kitchen equipment and food service supplies
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
  • Controlled portion sizes and garnishing for optimal cost controls
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits
  • Sought out and implemented methods to improve service and team performance and boost business sustainability
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Encouraged customer loyalty by emphasizing a customer-focused approach by staff
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensilsPF Changs
Assistant Manager, 07/2006 - 07/2014
Approved Cash Advance Daphne, AL,
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements
  • Assisted all personnel with duties and tasks during high volume periods at the restaurant
  • Maintained entire look of restaurant, keeping it clean and inviting at all times, Handled escalated customer complaints to provide full resolutions and promote loyalty
  • Took immediate responsibility for issues and found effective solutions for swift resolution
  • Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees
  • Greeted all customers
  • Developed positive vendor relationships
  • Emphasized fast, friendly customer service
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Manager, 02/1997 - 07/2006
Elwyn Philadelphia, PA,
  • Maintained tight financial controls with highly accurate daily registers
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment
  • Education and Training
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
Education
Associate Of Applied Science: Radiologic Technology, Expected in 2005
-
Camden County College - Blackwood, NJ
GPA:
Status -

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Resume Overview

School Attended

  • Camden County College

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Manager

Degrees

  • Associate Of Applied Science

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