General Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Effective manager with 20 years of strong managerial background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Analytical skills of keeping customer in mind while increasing productivity, reducing cost in a safe and efficient manner. Effortlessly increase knowledge of clients to keep them as a happy and frequently returning customers.

  • Risk Mitigation Planning
  • Inventory management systems through quality control
  • Developed and managed teams in multiple African countries
  • Reduced damage inventory control to near zero
  • Control systems to meet or exceed customer satisfaction
  • Control systems to meet or exceeds the American imports regulations
  • Control systems to meet or exceed export country regulations
  • Incident Managements experience
  • Incident Response experience
  • Issue and Conflict Resolution
  • Documentation Management
Work History
General Manager, 04/2002 to Current
SupercutsTallmadge, OH,
  • Managed an entire international art enterprise activities for 18 years.
  • Traveled to different countries to work with teams to hand select and acquire the very best in African tribal arts.
  • Designed, coached teams and implement acceptable and marketable arts for the American market. Using strong analytical and deliberate disciplines and consistencies in standards and values to meet and or exceed an appetites and budgets of customers the continental USA.
  • Assures to meet and exceeds import and export regulations from multiple spectrum.
  • Works with teams of diverse professionals both in Africa and the United states to make sure the company inventories of artifacts are well packaged, shipped and delivered with minimal to zero damages to the art inventories.
  • Upon arrival of the acquired art works into the United States, using the product development skills, marketing techniques, will market and distribute the arts to private art collectors, Galleries and museums all over the United States of America.
  • Calls are made to organize private art exhibits.
  • Travel to art expositions in different states to meet new clients and stay connected with existing clients.
  • Executed business plans with customer focus to work with experienced team members to assure on time delivery of customer orders thereby keeping customer and happy.
  • Evaluated team efforts and operational success for appropriate and fair compensations.
  • Evaluated product lines through marketing research and customer satisfaction surveys.
  • Conducted free and private client educational workshops and seminars to increase the knowledge of clienteles in the diverse and complex historical fields of African artifacts.
Credit Manager, 10/2001 to 04/2002
Alta Equipment Group Inc.Detroit, MI,
  • Reviewed thousands of auto and real estate loan accounts valued over $15 million to make sure customer accounts stayed in sound conditions.
  • Used effective communicative methods and techniques with clients to stay current on their loan accounts.
  • Recommended accounts for possible collateral repossession in an unfortunate events of breach of terms of loan agreements.
General Store Manager, 06/1999 to 10/2000
Vera Bradley, Inc.Rockaway, NJ,
  • General manager of a store that made more than one million Dollars in annual sales revenue.
  • Responsibilities included the supervision of an entire operational activities of the store.
  • Strategically devise, deploy and monitor employees, inventories, sales, deliveries from home office and deliveries to customers all in efforts to boost both short and long-term business success and increase profitability levels by keeping delinquent accounts below 15% of the store total receivables.
  • Scheduled team members to go out in the field to collect past due accounts.
  • Scheduled team members to go out and repossess seriously delinquent accounts.
  • Assured store remains adequately staffed and open for business and reviewing customer accounts.
  • Assure customer orders are correct and on time delivery.
Internship Student, 05/1998 to 04/1999
TimkenCity, STATE,
  • Ordered to study and make recommendations on the factory’s continuous improvement protocol.
  • The study was to identify areas in which employees can be more efficient and reduce waste and be more productive in their daily activities that can help save more money for the Eaton plant and possibly company wide.
  • The study identified some key areas if implemented, the Eaton plant alone could save more than $500,000 annually.
  • Upheld strict security procedures to maintain data confidentiality.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Bachelor of Science: Business Management, Expected in 05/1999
Wilberforce University - Wilberforce, OH
  • Graduated with 3.2 GPA
  • Dean's List all semester
  • Member of Honor students organization
  • Launched and managed from scratch an international operation.
  • Developed and managed several dozens of team members in 6 African countries over the years.
  • Developed multiple specific lines of product and made them available in USA.
  • Appraised the collection of Africa Union Ambassador through qualified and knowledgeable competitive contest. (2017)
  • Appraised The Hamilton African art collection of Denver Colorado (2015)
  • Appraised the Zamora African art collection of Lafayette Indiana. (2016)

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Resume Overview

School Attended

  • Wilberforce University

Job Titles Held:

  • General Manager
  • Credit Manager
  • General Store Manager
  • Internship Student


  • Bachelor of Science

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