General Manager resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Service-oriented Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

  • Cross-Functional Team Management
  • Performance Improvements
  • Sales Team Development
  • Supervision and Training
  • Goal Setting
  • Team Leadership
  • Sales Promotion
  • Staff Development
  • Management Team Building
  • Performance Evaluation and Monitoring
  • Decision Making
  • Staff Scheduling
  • Department Oversight
  • Performance Assessment
  • Revenue Forecasting
  • Financial Statement Review
  • Sales Tracking
  • Recruitment and Hiring
  • Customer Service Management
  • Cost Reduction
  • Training Management
  • Administrative Management
  • Hiring and Onboarding
  • Budget Control
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Originality and Creativity
06/2020 to 02/2022 General Manager The Kitchen | Chicago, IL,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Mentored and coached team of banquet setters and other event personnel.
  • Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
  • Responded to and resolved guest issues or complaints.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
10/2020 to 04/2021 Server/Bartender Bluegreen Resorts | Colorado Springs, CO,
  • Prepared restaurant, bar and dinner service
  • Prepared glassware
  • Worked in a high volume and fast paced environment, dining establishment as well as bar
  • Closed and opened restaurant and bar
  • Worked lunch, closing and dinner shifts
  • Completed assigned side work duties at the beginning and end of shift
  • Comply with all food and beverage regulations
  • Plan and present bar menu
  • Excellent knowledge of in mixing, garnishing and serving drinks.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
02/2020 to Current Concessions Manager Legends | Norwalk, OH,
  • Supervise and motivate concession team members to achieve sales revenue
  • Hire and train concessions employees in their assigned job responsibilities
  • Organize concession events and ensure that each concession station is stocked and staffed
  • Assist in inventory management and control activities
  • Oversee cash management tasks and prepare cash and sales reports as needed
  • Educate staffs on company policies and procedures
  • Conduct performance evaluation and provide feedbacks for improvements
  • Deliver and motivate staffs in quality customer services at all times
  • Follow and enforce federal, state and local regulations.
12/2019 to 01/2020 General Manager The Kitchen | Boulder, CO,
  • Increased sales by 15% first month coming on
  • Implements company and client health, safety, environment and quality (HSEQ) policy & procedures
  • Ensures that cleanliness of premises and equipment are maintained
  • Ensures that Client, company and statutory food & hygiene standards are maintained
  • Ensures that the team operates in a safe and efficient manner
  • Takes an active interest in trends within the industry and makes suggestions for improvement of the operation
  • Responsible and accountable for the financial performance of the facility
  • Responsible for meeting or exceeding budgetary and agreed performance targets
  • Develops improvement actions, carries out costs savings; Guards / controls costs and expenditure
  • Prepares a monthly financial report
Education and Training
Expected in 02/2022 Associate | Criminal Justice/Human Services Colorado Technical University-Online, Colorado Springs, CO GPA:
Expected in High school diploma or GED | , , GPA:
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Colorado Technical University-Online

Job Titles Held:

  • General Manager
  • Server/Bartender
  • Concessions Manager
  • General Manager


  • Associate
  • High school diploma or GED

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