General Manager resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Service-oriented Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Cross-Functional Team Management
Performance Improvements
Sales Team Development
Supervision and Training
Goal Setting
Team Leadership
Sales Promotion
Staff Development
Management Team Building
Performance Evaluation and Monitoring
Decision Making
Staff Scheduling
Department Oversight
Performance Assessment
Revenue Forecasting
Financial Statement Review
Sales Tracking
Recruitment and Hiring
Customer Service Management
Cost Reduction
Training Management
Administrative Management
Hiring and Onboarding
Budget Control
Employee Motivation
Problem Anticipation and Resolution
Focus and Follow-Through
Originality and Creativity
Experience
06/2020 to 02/2022General ManagerThe Kitchen | Chicago, IL,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Tracked monthly sales to generate reports for business development planning.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Priced and ordered food products, kitchen equipment and food service supplies.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Managed accounts payable, accounts receivable and payroll.
Updated computer systems with new pricing and daily food specials.
Reviewed banquet event orders to determine room layouts and schedule staff.
Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
Interacted with kitchen staff to plan food and beverage logistics.
Mentored and coached team of banquet setters and other event personnel.
Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Responded to and resolved guest issues or complaints.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
10/2020 to 04/2021Server/BartenderBluegreen Resorts | Colorado Springs, CO,
Prepared restaurant, bar and dinner service
Prepared glassware
Worked in a high volume and fast paced environment, dining establishment as well as bar
Closed and opened restaurant and bar
Worked lunch, closing and dinner shifts
Completed assigned side work duties at the beginning and end of shift
Comply with all food and beverage regulations
Plan and present bar menu
Excellent knowledge of in mixing, garnishing and serving drinks.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Led team in carrying out day-to-day tasks with customer service program in mind.
02/2020 to CurrentConcessions ManagerLegends | Norwalk, OH,
Supervise and motivate concession team members to achieve sales revenue
Hire and train concessions employees in their assigned job responsibilities
Organize concession events and ensure that each concession station is stocked and staffed
Assist in inventory management and control activities
Oversee cash management tasks and prepare cash and sales reports as needed
Educate staffs on company policies and procedures
Conduct performance evaluation and provide feedbacks for improvements
Deliver and motivate staffs in quality customer services at all times
Follow and enforce federal, state and local regulations.
12/2019 to 01/2020General ManagerThe Kitchen | Boulder, CO,
Increased sales by 15% first month coming on
Implements company and client health, safety, environment and quality (HSEQ) policy & procedures
Ensures that cleanliness of premises and equipment are maintained
Ensures that Client, company and statutory food & hygiene standards are maintained
Ensures that the team operates in a safe and efficient manner
Takes an active interest in trends within the industry and makes suggestions for improvement of the
operation
Responsible and accountable for the financial performance of the facility
Responsible for meeting or exceeding budgetary and agreed performance targets
Develops improvement actions, carries out costs savings; Guards / controls costs and expenditure
Prepares a monthly financial report
Education and Training
Expected in 02/2022Associate | Criminal Justice/Human ServicesColorado Technical University-Online, Colorado Springs, COGPA:
Expected in High school diploma or GED | , , GPA:
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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