General Manager with 30 years experience in all aspects of the Retail Automotive Business. I understand the importance of accountability and organization. I believe in superior Customer Satisfaction to maintain a good reputation and customer base that's conducive for referrals and repeat business. I am a process and goal driven individual that enjoys hitting and exceeding goals and targets. I also believe in constant training to keep up to date on new products and to maintain a dealerships level of confidence and competence in the products it sells and offers to the public. I believe these qualifications will make me a certain asset to your company
Positive and upbeat
Reynolds and ADP proficient
Analytical problem solver
Empowers high-performing sales teams
CRM Systems proficient
01/2016 to Current
General Manager/Dealer PrincipalJ&S Mitsubishi – Ewing, NJ In my current position as General Manager and Dealer Principal I had lead the opening of a new Mitsubishi Franchise from inception. This was a new point of operation that required the complete set up from the ground up of all fixed and semi fixed operations. I was responsible for evaluating and implementing the installation of a DMS system along with all the accounting set ups as well as all the required fixed operation parts and service systems. I also set up the entire dealership and its infrastructure including the new car inventory, used car inventory,accounting chart of accounts that assured the factory financial statement was capturing the proper information from the DMS system. I hired all technicians, service and parts managers as well as sales staff. I was responsible for purchasing the used vehicle inventory and setting up all Internet advertising as well as installing a CRM system to effectively capture,track and evaluate all sales leads,floor customers and phone traffic. I also set up the finance department with the proper banks, warranty companies and aftermarket companies to optimize profits. I am also hands on manager able to jump in as needed in all departments, sales service and parts.
11/2014 to 12/2015
General ManagerPaul Burns Auto Group – Langhorne, PA
In my position as General Manager, I was responsible to run and operate 3 locations including a Commercial Truck location. It was my responsibility to hire and manage all dealership employees, oversee the purchasing and reconditioning of all inventory commercial and non commercial. Maintain operational profits and effectively manage advertising to create the proper sales phone and lot traffic. Manage the cash flow of the dealerships to assure contracts in transit were paid in an appropriate time frame. I would create and complete a monthly financial statement.
10/2008 to 11/2014
General Manager/Finance DirectorJ&S Auto Haus – Ewing, NJ In my position as General Manager and Finance Director I was responsible to manage all dealership operations, handle all aspects of finance as well as managing relationships with our lenders. Oversee the purchasing and advertising of all vehicle purchases, evaluate trade in values and assure that all vehicles were competitively priced online to assure we would turn inventory in acceptable terms. I would also manage the reconditioning of all trades and purchases in our service facility. I would also manage all dealer banks accounts and make vehicle payoffs as needed, as well as pay dealership monthly expenses . I managed 15 dealership employees as well as a office staff.
09/2006 to 11/2008
General Sales ManagerBob McGuire Chevrolet – Bordentown, NJ In my capacity as General Sales Manager I was responsible to hire, train and run the sales department. I was responsible for ordering all new Chevrolet new cars and trucks. I managed sales staff of 10 as well a finance department and managed the reconditioning of our pre-owned inventory. I would acquire inventory from Smart Auction as well as local vehicle auctions for our pre-owned inventory. I would also insure all pre-owned Chevrolet vehicles met all GM Certified Pre-Owned criteria. I would fill in for our finance department as needed as well as desk deals, close deals and assure we would maintain a high level of Customer Satisfaction as well as interact with the factory representatives in finance as well as sales.
Managing Retail Operation: General Motors Academy -
Was instructed how to effectively run a General Motors Dealership in all its aspects of fixed and non fixed operations.
Associate of Applied Science: Anti Submarine Warfare Naval Special Warfare Pacific -
Top Secret Security Clearance: Acoustic Underwater Analysis Fleet Anti Submarine Warfare Center Pacific Fleet - Received Top Secret Security Clearance