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general manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dependable General Manager, with extensive experience in the industry , in a multitude of restaurant concepts from casual, to Michelin Star. Determined, organized and thriving under pressure, I strive for excellence in hospitality. Proven ability to to motivate and mentor employees to boost morale and provide results. An excellent and trusted leader with a drive to succeed.

Skills

- Attention to Detail

- Visionary Leadership

- Team-building, Mentoring & Interpersonal Skills

- Negotiation and Conflict Management

- Strategy & Development

- Michelin Star background

Work History
09/2020 to Current
General Manager Yard House Mcallen, TX,
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Oversaw all business operations, a staff of 60+, and day-to-day operational functions as a solo manager
  • Implemented COVID guidelines and staff morale, including all hiring processes
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
07/2018 to 12/2019
Manager The Hon Company Andalusia, IL,
  • Starr restaurant organization, Makoto , Bal Harbour , FL, Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Oversaw CGS budget and inventory, as well as store room and Paper Supply.
  • Managed full team schedule to maintain adequate coverage.
  • Implemented challenging personnel and department goals to drive performance.
  • Contributed to team success by exceeding team sales goals by [30]%.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Built relationships with customers to increase likelihood of repeat business.
  • Strategically scheduled team members to maintain optimal staffing levels at all times keeping FOH labor under 8%.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Created and legitimized an active food and allergy guide for the restaurant, implementing buttons throughout our aloha system with all knowledge in order for staff to have 100% accessibility to this knowledge during service.
  • Created training manual and schedules to ensure all new staff was well trained and knowledgeable on all areas of responsibility Task force, Service Ops.
05/2018 to 07/2018
Shift Leader Whole Foods Reno, NV,
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Coached team members in techniques necessary to complete job tasks including company standards, food and beverage knowledge, and the ins and outs of restaurant procedures.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Trained to learn and complete all points of sale opening and closing procedures, Aloha systems, and restaurant functions.
  • Assisted to translate company standards from Starr Philadelphia into our South Florida restaurants.
04/2013 to 05/2018
Server Trilogy Health Services Salem, KY,
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Memorized restaurant's wine stock and appropriate entree pairings, leading to daily wine sales averaging 3.5%.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Ensured customer satisfaction by responding quickly to orders and entertainment requests.
  • Maintained complete knowledge of restaurant menu, including daily specials and used knowledge to upsell all guests in a professional manner.
  • Resolved guest complaints quickly and efficiently.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Implemented effective operational strategies and built customer and employee loyalty.
  • Consistently held a leadership role in all restaurants by maintaining good repour with management and leading the team to a successful and optimistic service each and every day.
Education
Expected in 12/2015 to to
Bachelor of Science: Elementary education
Temple University - Philadelphia, PA,
GPA:

GPA: 3.5, Phi Betta Kappa

Member of Alpha Epsilon Phi sorority Graduated in Top 15% of Class

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Resume Overview

School Attended

  • Temple University

Job Titles Held:

  • General Manager
  • Manager
  • Shift Leader
  • Server

Degrees

  • Bachelor of Science

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