general manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Business-driven General Manager with more than 2 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. As well as knowledge for food safety thru Servsafe.

  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Performance improvement
  • Verbal and written communication
  • Deadline-oriented
  • Operations management
  • Product development
  • Budget development
  • Project Management
  • Consistently meet goals
  • Relationship building
  • Employee scheduling
  • Recipes and menu planning
  • Budgeting
  • Efficient multi-tasker
Work History
05/2017 to 08/2021
General Manager Yard House Lynnfield, MA,
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
09/2016 to 03/2017
Sales Associate Xite Realty Richardson, TX,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Provided positive first impressions to welcome existing, new and potential customers.
07/2014 to 01/2016
Deli Worker/cashier Leaf Geocery City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goal.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each sales promotion.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned positions and provided backup at key times.
  • Greeted over 90 patients per day.
Expected in 05/2011 to to
Certificate: Administrative Medical Office Assistant
North Georgia Technical College - Clarkesville, GA

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Resume Overview

School Attended

  • North Georgia Technical College

Job Titles Held:

  • General Manager
  • Sales Associate
  • Deli Worker/cashier


  • Certificate

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