LiveCareer-Resume

general manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented manager with 3 years of managment experience. Expert in service industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in operation and committed to punctuality.

Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Exceptional interpersonal communication
  • Effective leader
  • Operations management
  • Efficient multi-tasker
  • Staff training/development
  • Coaching and mentoring
  • Recipes and menu planning
  • Relationship building
  • Employee scheduling
  • Verbal and written communication
Education
Havana University Havana, Cuba, Expected in 07/1992 Bachelor of Science : Economics - GPA :
Work History
Yard House - General Manager
Newport Beach, CA, 11/2020 - 10/2021
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Verified accurate records and sufficient supplies by conducting [Timeframe] inventories of food, beverages, glassware and other materials.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
The Hon Company - Manager
Coralville, IA, 01/2020 - 11/2020
  • Directed staff and managed annual capital budget.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Accomplished multiple tasks within established timeframes.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Approved regular payroll submissions for employees.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Recorded inventory sales into organization's weekly income report.
Ve Restaurant Group - Manager's Assistant
City, STATE, 05/2018 - 01/2020
  • Limited portion sizes and used garnishes to control food costs.
  • Supported department procurement activities by coordinating with manager for direction.
  • Ran errands to support daily needs of management.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Monitored inventory to determine loss points, maintain clear records and strengthen controls.
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Managed all transfer orders, special orders, purchase orders and replenishments through [Action] and [Action].
  • Managed full team schedule to maintain adequate coverage.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Trained [Number] new staff members on company policies and procedures, resulting in [Number]% increase in customer satisfaction ratings in [Year].
  • Trained team members in successful strategies to meet operational and sales targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed inventory with [Number]% accuracy to manage stock and determine future profit.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Encouraged and motivated team of [Number] retail professionals to deliver superior service in every customer interaction.
  • Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
  • Oversaw supply restocking, area cleaning and product organization.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Trained and coached employees in how to properly complete [Type], [Type] and [Type] functions.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

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Resume Overview

School Attended

  • Havana University

Job Titles Held:

  • General Manager
  • Manager
  • Manager's Assistant

Degrees

  • Bachelor of Science

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