general manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Customer-oriented General Manager with 24 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Experience
General Manager, 10/2021 - Current Enjoy – Salt Lake City, UT,
Lead and administrate Weekly meetings with team trainers
Develop my team leads for the next level in their careers
Hold weekly trainer meetings to discuss opportunities to better the training program
Handled day-to-day operations
Managed shifts
Made daily deposits
Managed customer relations
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Recruited, trained and empowered employees to achieve key performance indicators.
Guided management and supervisory staff to promote smooth operations.
Built and maintained loyal, long-term customer relationships through effective account management.
District Manager, 11/2020 - 10/2021 Planet Fitness – New Caney, TX,
Drove district growth through program quality, sales initiatives and customer service.
Mentored team members by demonstrating best practices for sales and customer service.
Identified and developed top talent within management structure to promote performance-oriented culture.
Evaluated budget plans and current costs to project trends and recommend updates.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Maximized branch revenue by optimizing daily operations.
Worked with direct reports to develop and implement action plans, improving operating results.
Prepared locations for audits by analyzing marketing and inventory reports.
General Manager, 07/2016 - 10/2020 Enjoy – San Diego, CA,
Lead and administrate Weekly meetings with team trainers
Develop my team leads for the next level in their careers
Follow up on Bi-Monthly inventory numbers with my GM
Hold weekly trainer meetings to discuss opportunities to better the training program
Handled day-to-day operations
Managed shifts
Made daily deposits
Managed customer relations
Multi-Unit General Manager, 12/2008 - 07/2016 Two Men And A Truck – Mason, OH,
Hire New team members and setup orientation
Develop Management team and new managers to the region
Input weekly order and pay invoices
Weekly Inventory and Audits
Schedule all team members and Management
Forecast sales for the period and analyze labor costs
Maintain high standards of cleanliness for Steri-tech and city health inspections
Train and hire management for locations
Lead teams in weekly meeting at and weekly inventory audits
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Skills
Assessments
Work Style:
Conscientiousness — Familiar
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
Before acting.
Full results: Familiar
Restaurant Manager — Proficient
Managing restaurant staff and meeting customer expectations.
Motivating others to achieve objectives and identifying improvements or corrective actions
Restaurant manager — Highly Proficient
Managing restaurant staff and meeting customer expectations
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Additional Information
SKILLS
Able to use
Microsoft Word, Office, and Excel
Speak conversational Spanish
Team-building
Brand marketing
Team Development
P&L Analysis and Management
Business Forecasting
Cross-Functional Team Management
Supervision and Training
Policy/Program Development
Sales Team Development
Performance Improvements
Process Improvements
Management Team Building
Team Leadership
Hiring and Onboarding
Budget Control
Department Oversight
Recruitment and Hiring
Quality Assurance
Focus and Follow-Through
Customer Service Management
Cost Reduction
Decision Making
Revenue Forecasting
Business Leadership
Goal Setting
Training Management
Education and Training
Bachelor's: Applied Business Management, Expected in 05/2020 - GRAND CANYON UNIVERSITY - , GPA: Status - Skills
BRAND IDENTITY (Less than 1 year)
Brand marketing (Less than 1 year)
Excel (Less than 1 year)
forecasting (2 years)
Marketing (1 year)
Certifications
TABC Certified
Food Handler Certification,
Additional Information
Certifications and Licenses
, Property and Casualty License
Life and Health Insurance
Insurance Producer License
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