general manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Dependable and driven General Manager with 23 years of experience focused on increasing sales and developing community relationships. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Accomplished and creative, possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities.
Skills
Cross-Functional Team Management
Employee training and scheduling
Relationship building
Project management
Verbal and written communication
Efficient multi-tasker
Project development
Operations management
Goal attainment
Sale expertise
Education
Illinois State UniversityNormal, ILExpected in ā ā:Fine Arts - GPA:
Parkland CollegeChampaign, ILExpected in 2004 ā āAssociate of Arts:Liberal Arts And Sciences - GPA:
Work History
50 Floor - General Manager Houston, TX, 08/2014 - 01/2020
Managed daily operations and oversaw both front and back of house staff.
Developed and implemented employee training program.
Trained and managed staff of trainers.
Launched and controlled social media pages for business.
Coordinated and booked all large party reservations and events.
Logged and maintained large amounts of liquor inventory.
Developed relations with other local business and media sources to further advertising and increase sales.
Assessed financial statements and liquor/food reports to evaluate sales performance, develop targeted improvements and implement changes resulting in decrease in cost and increase in sales.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Maximized efficiency by coaching and mentoring 25 personnel on industry practices, company procedures and IPOS system.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Oversaw and improved beer and liquor deliveries worth more than $30,000 per year through efficient coordination of ordering and sales.
Identified and capitalized on community business opportunities with effective networking.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Devised and deployed successful marketing strategies, dramatically boosting store ranking.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Implemented innovative programs, including employee incentive program to increase employee loyalty and reduce turnover.
Created positive relationships with beer and liquor representatives in order to cross promote and increase bar sales.
Created drink menu and specials programs to keep with trends and increase sales.
Jupiter's At The Crossing - Server/Bartender Trainer City, STATE, 01/2009 - 07/2014
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Managed food resources, memorized orders and wrote patron's food orders on slips in 300-seat restaurant.
Scheduled reservations and managed seating arrangements in popular 300-seat pizza restaurant.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Developed standardized training program, trained staff of trainers, and scheduled training shifts for new hires.
Oversaw day shift when Manager was out. Ran dining room floor, cut servers, assigned sections, expedited orders, dealt with customer complaints, maintained relationships with regular customers.
Developed and implemented server policies for staff.
Jim Gould - Training Manager/ Lead Server/ Bartender City, STATE, 03/2005 - 01/2009
Trained staff during demonstrations, meetings, conferences and workshops.
Managed new employee orientation training process for more than 50 employees.
Conducted orientation sessions and organized on-the-job training for new hires.
Implemented new learning strategies depending upon employees' skill levels.
Managed all exempt employee coaching, training and performance improvement actions.
Researched and obtained relevant course materials to achieve training objectives.
Created in-depth training manual for all employees.
Trained and led team of more than 10 trainers on proper training techniques and new programs
Pre-screened and reviewed progress of all new hires.
Inventory management of wine, beer, and liquor.
Booked large party reservations and management of all pharmaceutical corporate parties.
Developed and implemented customer loyalty program.
Developed community relations including corporate community visits, oversaw marketing and promotions.
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