general manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Managing Deliveries
Health Code Compliance
Investigating Complaints
Delegating Assignments and Tasks
Scheduling Staff
Equipment Maintenance and Repairs
Front of House Management
Anticipating Problems
Menu Pricing and Writing
Profit Optimization
Labor and Overhead Cost Estimation
Back of House Management
Inventory Management
Staffing and Sales Reporting
Building Maintenance
Portion Control
Employee Performance Evaluations
Coaching and Mentoring
Education
Trinity Valley Community CollegeAthens, TXExpected in 04/2009 ā āCertificate:Nail Technician - GPA:
Mabank High SchoolMabank, TXExpected in 04/2003 ā āHigh School Diploma: - GPA:
Certifications
Serve Safe Certified
Work History
Abh Hospitality Management - General Manager San Antonio, TX, 01/2021 - Current
Managed budget implementations, employee reviews, food order, training, and schedules.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Developed and maintained relationships with customers and suppliers.
Implemented operational strategies and effectively built customer and employee loyalty.
Best Buy - Merchandising Associate Oklahoma City, OK, 09/2017 - 01/2021
Executed revised sales plans and reset zones to incorporate new merchandise.
Completed efficient weekly pricing changes for general merchandise categories.
Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Helped customers select merchandise by offering multiple product options fitting specific needs.
Worked with department managers to maintain adequate inventor for regular and promotional demand.
Rotated stock correctly to minimize spoilage and waste.
Pushed and stocked product in multiple departments and consistently met time targets.
Zone each day, keeping everything customer- and inspection. Set up regular and promotional signage throughout sales floor. Set up eye-catching displays of products for seasonal and special promotions.
Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Interacted with guests in friendly and knowledgeable way.
Stocked designated items on shelves, end caps and displays.
Greeted store customers and discussed needs.
Abh Hospitality Management - General Manager El Paso, TX, 03/2010 - 05/2017
Orchestrated positive customer experiences by overseeing every area of operations.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Verified accurate records and sufficient supplies by conducting inventories of food, beverages, glassware and other materials.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Set clear expectations and created positive working environment for employees.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
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