general manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Business-driven General Manager and Director of Sales with more than 35 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines.

  • Cost Reduction
  • Budget Control
  • Sales Promotion
  • Quality Assurance
  • Financial Statement Review
  • Sales Tracking
  • Finance and Accounting Oversight
  • Inventory Tracking and Management
  • Advertising Campaign Development
  • Market and Competitor Research
  • Direct Sales
  • Special Promotions Planning
  • Price Structuring
  • Presentation Development and Delivery
  • Sales team development
  • Policy/program development
  • Supervision and training
  • Performance improvements
  • Training and coaching
  • Purchasing and planning
  • Customer experiences
  • Networking abilities
  • Vendor relationships
  • Customer retention
  • Customer relationship management
  • Sales expertise
Education and Training
University of Maryland - College Park College Park, MD Expected in 04/1983 Associate of Arts : Hotel Management - GPA :
50 Floor - General Manager
Round Rock, TX, 07/2014 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Blind Pass Resort - AGM/Director of Sales and Business Development
City, STATE, 11/2007 - 02/2014
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Built diverse sales pipeline to exceed quota targets.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
Clearwater Beach Resort/ Comfort Inn - General Manager /Sales Manager
City, STATE, 10/1999 - 05/2007
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Produced contracts, reports, letters, and proposals for clients.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Developed international business relationships to drive business units abroad.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

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Resume Overview

School Attended

  • University of Maryland - College Park

Job Titles Held:

  • General Manager
  • AGM/Director of Sales and Business Development
  • General Manager /Sales Manager


  • Associate of Arts

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