LiveCareer-Resume

general manager resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-driven Leader bringing demonstrated record of progressive growth and accomplishment in customer service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Ambitious and results oriented with over 7 years experience to execute and compete multiple projects with the capacity to work in high stress environments.

Skills
  • Performance improvements
  • Sales team development
  • Cross-functional team management
  • Supervision and training
  • Calm under pressure
  • Customer relationship management
  • Leadership and team building
  • Staff supervision
  • Advertising and marketing
  • Communication skills
  • Client relations
  • Troubleshooting expertise
  • Vendor relationships
  • Purchasing and planning
  • Sales expertise
  • Sound judgment
  • Recruiting and hiring
  • Customer experiences
  • Project management
  • Training and coaching
  • Team training and development
  • Staff development
  • Safety protocol
  • Employee scheduling
  • Team building and motivation
  • Budgeting and cost control strategies
  • Sales planning and implementation
  • Team oversight
  • Safety assurance
Experience
02/2015 to 02/2021 General Manager Abh Hospitality Management | El Paso, TX,
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Implemented effective customer service surveys to encourage feedback.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by efficiently meeting the profitable goals given by the company.
  • Coached and developed 1 internal candidate for promotion to general management.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Trained over 80 employees on business principles, best practices, protocol and system usage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Tracked weekly sales to generate reports for business development planning.
  • Trained, managed and motivated employees to promote professional skill development.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
08/2008 to 12/2013 Server Shift Leader Monarch Casino Black Hawk | Reno, NV,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, drinks and desserts to increase profits.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Increased sales of high margin menu items through effective upselling.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed closing duties by cleaning restock area, clean glass globes, and polishing/rolling silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Greeted customers, answered questions and recommended specials, and desserts to increase profits.
  • Overseen all other servers sidework and duties completed
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
01/2006 to 03/2008 Deli Clerk Meijer, Inc. | Benton Harbor, MI,
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Documented and entered special orders for event catering and party trays using SAP.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
12/2002 to 07/2003 Server Volunteers Of America | New Bern, NC,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended best entrees.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Calculated charges, issued table checks and collected payments from customers.
  • Greeted newly seated guests quickly and efficiently.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Sent orders to kitchen staff by calling order out to the grill in code language for each order.
  • Processed customers' payments and provided receipts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries, to record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Expected in 08/2003 to to High School Diploma | School On Wheels, Albuquerque, GPA:
Expected in to to | Phlebotomy A.T.I. Medical Assistant Program, Albuquerque, NM, GPA:

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Resume Overview

School Attended

  • School On Wheels
  • A.T.I. Medical Assistant Program

Job Titles Held:

  • General Manager
  • Server Shift Leader
  • Deli Clerk
  • Server

Degrees

  • High School Diploma
  • Some College (No Degree)

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