general manager resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Performance improvements
  • Supervision and training
  • Policy/program development
  • Sales team development
  • Proficient in [Software]
  • Packaging and sanitation
  • Staff training
  • Top talent recruiting, hiring and retention
  • Calm under pressure
  • Staff supervision
  • Sound judgment
  • Employee scheduling
  • Training and coaching
  • Cost analysis and savings
  • Customer relationship management
  • Leadership and team building
  • Staff training and development
09/2017 to Current
General Manager The Container Store Aberdeen, MD,
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Taught alertness and security tactics to reduce theft and losses.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Guided management and supervisory staff to promote smooth operations.
  • Led employee evaluations with constructive feedback to boost performance.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Developed service and sales strategies to improve retention and revenue.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
11/2012 to 09/2017
Team Lead Trainer Seaworld Parks Williamsburg, VA,
  • Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Drafted descriptive notes, generated reports and maintained documentation to facilitate operations.
  • Planned and delegated group and individual work assignments to trainees.
  • Documented performance, safety and customer service needs to improve operations.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Managed new-hire training on topics such as business standards and compliance requirements.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Trained employees on new software with minimum level of frustration and training friction.
01/2011 to 01/2012
Landscape Gardener Pnc Financial Services Group, Inc. Miami, FL,
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Watered plants and performed minor irrigation repair and adjustments.
  • Performed transplanting, cultivating, trimming, fertilization and pruning tasks.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shape.
  • Cared for grounds by mulching, aerating and edging around flower beds and walkways.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Used hand-held tools to maintain green spaces.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Answered customer questions regarding plant growing conditions and proper care.
  • Transported plants and trees to and from planting sites.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Hung lights, wreaths and garlands to prepare for winter holidays.
01/2008 to 01/2011
Production Assistant Various Production Companies City, STATE,
  • Conducted crowd control by putting up signs, directing pedestrians away from filming and locking down sets.
  • Printed and distributed daily call sheets and scripts.
  • Delivered messages to various crew members to coordinate communications.
  • Handled errands and confidential matters for cast members and guest stars.
  • Conducted crowd control by putting up signs to direct pedestrians away from filming.
  • Completed wide range of production support tasks over multiple filming areas.
Education and Training
Expected in 01/2012 to to
Yoga Teacher Certification : Yoga Therapy And Teacher Training
Dig Yoga - Lambertville, NJ,
Expected in 05/2007 to to
Bachelor of Arts: Urban Studies
Temple University - Philadelphia, PA
Expected in 05/2003 to to
Associate of Arts: Art History
Bucks County Community College - Newtown, PA
Expected in 05/2000 to to
High School Diploma:
Central Bucks High School - Doylestown, PA

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Resume Overview

School Attended

  • Dig Yoga
  • Temple University
  • Bucks County Community College
  • Central Bucks High School

Job Titles Held:

  • General Manager
  • Team Lead Trainer
  • Landscape Gardener
  • Production Assistant


  • Yoga Teacher Certification
  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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