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general manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Highlights
  • Accounting Principles,
  • Cost Accounting,
  • Intermediate Accounting,
  • Managerial Accounting,
  • Computerized Accounting (QuickBooks),
  • Business Communications,
  • Microsoft Word/Excel/Access;
  • Internet; and E-mail.
  • Able to type 40-50 WPM.


  • Conflict resolution
  • Critical thinking
  • Eye for detail
  • Focused on customer satisfaction
  • Scheduling
  • Time management
  • Professional and mature
  • Managing multiple priorities
  • Microsoft Office Suite
  • PowerPoint
Experience
08/2011 to 10/2014
General Manager Abh Hospitality Management El Paso, TX,
  • Managed team of 5-10 professionals.
  • Executed integrated advertising campaign across multiple media channels.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Trained staff to deliver outstanding customer service.
  • Monitored customer preferences to determine focus of sales efforts.
  • Generated monthly and annual sales reports.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Wrote sales slips and sales contracts.
  • Maintained friendly and professional customer interactions.
11/2013 to 09/2014
Collector 1 Arrowhead Credit Union Redlands, CA,
  • Communicate with debtors in regards to the repayment of their delinquent debt.
  • Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken -- specified by line of business) Make required number of phone calls daily as determined by management Profile debtors and obtain financial information.
  • Update demographic and financial information on each call.
  • Negotiate the best possible arrangements Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
  • Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.
  • Perform skip tracing to locate debtors.
  • Use skip-tracing tools to locate the debtor in the most efficient manner Locate required number of skip accounts as determined by management Effectively communicate with third parties to obtain location information Profile accounts that are determined unlocatable or exhausted.
  • Ensure all accounts are worked within client standards and Federal Regulations.
  • Maintain specified file of accounts per client standards Work within FDCPA, state regulations, department/division & DMO Compliance Policies Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
  • Maintain continuing education, training in industry career development Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
  • Attend training sessions as directed by management Integrate information obtained through training sessions and policy changes immediately.
07/2004 to 08/2011
Assistant Manager Regional Finance Hattiesburg, MS,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed weekly schedules according to payroll policies.
  • Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Hired and trained all sales staff for store location.
  • Created and directed sales team training and development programs.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Maintained friendly and professional customer interactions.
  • Trained in negotiations and time management.
2003 to 2004
Clerk/Cashier Chi Health Lexington, KY,

Prepared and served hot/cold foods, stocked shelves/coolers, operated cash registers, and cleaned work and customer areas.

Education
Expected in 2008 to to
Associate of Applied Science: Accounting
Corning Community College - Corning, NY
GPA:
Expected in 2008 to to
Associate of Applied Science: General Studies
Corning Community College - Corning, NY
GPA:
Skills
  • Experienced in handling nightly deposits and in closing out registers.
  • Experienced in supervising co-workers.
  • Excellent interpersonal and customer service skills.
  • Experienced in retail store operations.
  • Experienced in running and maintaining dealership
  • Experienced in customer resolutions
  • Able to operate cash registers, lotto machines, money order machines, fax machine, okidata printer and food stamp swipe card equipment.
  • Familiar with all general clerical duties.
  • Able to operate all current office equipment.
  • Willing to learn new skills and able to apply new information quickly.
  • Work well with others as part of a team. Can be trusted to work unsupervised.

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Resume Overview

School Attended

  • Corning Community College
  • Corning Community College

Job Titles Held:

  • General Manager
  • Collector 1
  • Assistant Manager
  • Clerk/Cashier

Degrees

  • Associate of Applied Science
  • Associate of Applied Science

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