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general manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated and motivated manager with over 7 years in mechanical & facility services including 5 years in new construction and remodeling experience. Proven capability leading teams and providing customer-centered solutions to reach the company goals. Mastery in budgeting, quality control and industry best practices. Honest, hard-working and dedicated to building positive rapport with clients and vendors.

Skills
  • Personable and Approachable
  • Extensive Knowledge of Microsoft Office Suite
  • Public Speaking
  • Clear Communicator of Complex Ideas
  • Service industry job scheduling and planning
  • Business Development
  • Detail Oriented
  • Construction site management
  • Decision Making
  • Planning
  • Customer Service
  • Organized and Detailed
  • General Contracting
  • Strong Management Skills
  • Problem Solving
  • Multi-tasking
  • Financial analysis and planning
  • Spreadsheets
  • Scheduling
  • Business Administration
  • Work History
    05/2012 to Current General Manager Abh Hospitality Management | San Antonio, TX,
    • Company oversight of labor and materials maximizing profits and minimizing costs with $3 million in sales
    • Provide organizational management for 20 employees in Apex and 30 with BINC with P&L responsibility
    • Developed and implemented policies and procedures for company
    • Oversee HR practices and procedures
    • Increased brand awareness for Apex through implementation of marketing and advertising
    • Oversee development of new customer sales initiatives and customer retention
    • Provide vision regarding overall financial health of company
    • Assist with development of facility management plan for Wayland Baptist University (BINC)
    • Developed yearly business plan for company
    • Supervised technician training and implemented dispatch software with iPad integration for customer point of sale
    • Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations
    • Implemented safety manual to reduce worker's compensation premiums
    10/2013 to 12/2019 General Contractor/Owner Manager Masonicare | Woodbridge, VA,
    • Complete over site of 3 residential home builds and 1 duplex all with in budget
    • Managed day to day activities of multiple residential/renovation projects from start to finish
    • Supervised all aspects of residential projects including coordination of subcontractors
    • Responsible for interviewing, hiring, coordinating and managing of trades, suppliers and subcontractors
    • Arranged inspections, met with inspectors on-site as necessary
    • Perform site inspections daily
    • Hold trade partners accountable to city codes and company quality standards
    • Maintained all projects within budget and on schedule; documented and validated all budget expenditures and variances
    • Evaluated incoming materials for quality and amounts ordered
    • Handled all issues by implementing best practices and applying critical thinking skills to find best solutions
    • Developed organizational system that provided efficiency and responsiveness to each project
    • Saved money by managing cost-effective supplier purchases
    • Improved cost savings initiatives, reviewing and qualifying competitive subcontractor bids prior to contract execution
    • Coordinated all phases of construction projects from inception to completion
    11/2005 to 05/2012 Director of Admissions Masonicare | Wallingford, CT,
    • Provide oversight and leadership for Office of Admissions
    • Manage office staff of 15 full-time employees and 20 student employees
    • Direct institutional enrollment initiatives, with particular emphasis on recruitment goals; oversight of all components of recruitment process, including determination of market segmentation, territory expansion through predictive modeling and communication strategies
    • Oversee development and implementation of polices and procedures to meet enrollment targets, to include recruitment strategies, communication plans, publications, advising and application process
    • Work with academic and non-academic directors on campus in development of campus wide policies and procedures
    • Collaborate closely with Director of Public Relations and Communications on marketing, publications, advertising, and inter-institutional relations
    • Develop, manage, and exercise budgetary authority for accounts totaling 1.5 million dollars
    • Serve as institutional contact for community college colleagues
    • Surpassed enrollment goals each year highlighted by 23.4% increase in freshman for Fall 2008
    • Implemented out-of-state recruitment plan that yielded 40.5% increase from 2005 to 2012
    • Increased annual campus visits from 700 to 2500
    06/1999 to 10/2005 Director of Admissions Wayland Baptist University | City, STATE,
    • Provide oversight and leadership for Office of Admissions
    • Manage office staff of 8 full-time employees and 15 student employees
    • Direct institutional enrollment initiatives, with particular emphasis on recruitment; manage all components of recruitment process, including determination of market segmentation, predictive modeling and communication strategies
    • Oversee development and implementation of policies and procedures to meet enrollment targets, to include recruitment strategies, communication plans, publications, advising and application process
    • Coordinate with third party marketing firm to design and develop marketing plans, publications, advertising, and inter-institutional relations
    • Develop, manage, and exercise budgetary authority for accounts totaling 1 million dollars
    • Serve as institutional contact for community college colleagues
    • Hire and train summer recruitment teams
    • Enrollment highlights include 11% increase in Fall 2001 and 7% increase in Fall 2002
    • Developed recruitment plan for international students that resulted in 75% increase in first year
    Education
    Expected in 2003 to to MBA | Management/Marketing Wayland Baptist University, Plainview, TX, GPA:
    Expected in to to MBA | Graduate Study West Texas A&M University, Canyon, TX, GPA:
    Expected in 1995 to to Bachelor of Arts | Religion/Psychology Wayland Baptist University, Plainview, TX, GPA:
    Affiliations

    First Baptist Church Canyon (Serve as Deacon Chairman, Sunday School Teacher and Properties Committee member)

    Additional Information
    • Attended the 2014 NAHB International Builders’ Show
    • Past member Texas Panhandle Builders Association

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    Resume Overview

    School Attended

    • Wayland Baptist University
    • West Texas A&M University
    • Wayland Baptist University

    Job Titles Held:

    • General Manager
    • General Contractor/Owner Manager
    • Director of Admissions
    • Director of Admissions

    Degrees

    • MBA
    • MBA
    • Bachelor of Arts

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