general manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
  • Results-focused General Manager offering years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.
  • Customer-oriented General Manager with years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
  • Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
  • Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
  • Policy/program development
  • Supervision and training
  • Cross-functional team management
  • Sales team development
  • Performance improvements
  • Calm under pressure
  • Budgeting and cost control strategies
  • Cost analysis and savings
  • Advertising and marketing
  • Customer retention
  • Dealership management
  • Staff training
  • Financial administration
  • Staff supervision
  • Salary structure/compensation analysis
  • Customer experiences
  • Succession planning
  • Process automation
  • Stamping and assembly
  • Sales expertise
  • Profit and loss accountability
  • Staff training and development
  • Communication skills
  • Schedule management
  • Financial document control
  • Team building and motivation
  • Economic analysis
  • Networking abilities
  • Compensation/benefits administration
  • Skilled negotiator
  • Top talent recruiting, hiring and retention
  • Employee scheduling
  • Data review
General Manager, 03/2016 - 03/XXX1
Accessory Power Westlake Village, CA,
  • Tracked monthly sales to generate reports for business development planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Housekeeping Manager, 05/2014 - 08/2015
Loews Hotels Hollywood, CA,
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Streamlined operational efficiencies by operating and training staff on power equipment tools.
  • Managed team of employees, daily progress reports and overall project planning.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Dedicated Aide, 01/2008 - 12/2012
Three Way Logistics Encino, CA,
  • Built safe and effective environments to support students with sensory processing issues.
  • Enhanced student learning and promoted personal skills, confidence and creativity.
  • Provided targeted assistance to reinforce classroom instruction.
  • Worked directly with special needs students to provide one-on-one care and attention.
  • Followed IEP plans and strategies and documented progress toward goals.
  • Monitored health and well-being of each client, including any significant health changes.
Hostess, 08/2006 - 12/2007
Clubcorp Club Operations, Inc. Centreville, VA,
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
Education and Training
Associate of Science: Health And Physical Fitness, Expected in 05/2008
Stafford University - ,
Status -
High School Diploma: , Expected in 06/2006
Oxon Hill High School - Oxon Hill, MD
Status -
  • Leadership - Served as key contributing member to Leadership team.
  • Consistently maintained high customer satisfaction ratings.
  • Completion of physical fitness with high honors
  • Two championships coaching girls basketballbball
  • General manager of the year with Foundplaces

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Resume Overview

School Attended

  • Stafford University
  • Oxon Hill High School

Job Titles Held:

  • General Manager
  • Housekeeping Manager
  • Dedicated Aide
  • Hostess


  • Associate of Science
  • High School Diploma

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