Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Cross-Functional Team Management
Sales Team Development
Supervision and Training
Policy/Program Development
Performance Improvements
Recruitment and Hiring
Employee Motivation
Budget Control
Hiring and Onboarding
Team Leadership
Sales Promotion
Quality Assurance
Customer Service Management
Staff Scheduling
Originality and Creativity
Experience
06/2020 to 11/2022
General ManagerVitas Healthcare – Corona, CA,
Enhanced operational performance by developing effective business strategies, systems and procedures.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Designed sales and service strategies to improve revenue and retention.
Supervised employees through planning, assignments and direction.
Built and maintained loyal, long-term customer relationships through effective account management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed service and sales strategies to improve retention and revenue.
Delegated work to staff, setting priorities and goals.
Formed and sustained strategic relationships with clients.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Implemented successful business strategies to increase revenue and target new markets.
04/2018 to 08/2018
Prep CookHealth Alliance Of Hudson Valley – Wallkill, NY,
Organized and labeled stock of ingredients to maintain needed inventory levels.
Prepped vegetables and ingredients by washing, chopping and dicing.
Dressed, seasoned and garnished appetizers and salads to prepare for food service.
Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
Completed special orders according to customer dietary needs.
Measured and weighed food items to comply with portion requirements.
Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
Monitored freshness of food products to help reduce spoilage.
Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
Modified standard recipes to address customer requests for substitutions or allergen concerns.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Retained consistent quality and high accuracy when preparing identical dishes every day.
Grilled and deep fried various foods from meats to potatoes.
Received and stored food and supplies.
Handled advanced thawing and food pre-preparation for upcoming meals.
Maintained clean and orderly appearance throughout kitchen and dining area.
Adhered to regulatory standards regarding safe and sanitary food prep.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Made meals in accordance with company standards and requirements.
Executed proper techniques when preparing menu item ingredients.
Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Set up work stations prior to opening to minimize prep time.
Requested supplies and equipment orders, explaining needs to managers.
Monitored temperatures of prepared food and cold-storage areas.
Prepared variety of foods according to exact instructions and recipe specifications.
01/2007 to 11/2017
Store ManagerLittle Professor – Homewood, AL,
Oversaw inventory management through cycle counts, audits and shrinkage control.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Monitored employee performance and identified performance gaps for corrective action.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Managed inventory tracking and physical inventory counts to minimize loss.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained and mentored associates to teach daily tasks and procedures.
Strengthened work flow productivity by hiring, managing and developing top talent.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
01/2010 to 01/2012
General ManagerVitas Healthcare – Delray Beach, FL,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Trained employees on duties, policies and procedures.
Guided management and supervisory staff to promote smooth operations.
Administered employee discipline through verbal and written warnings.
Supervised employees through planning, assignments and direction.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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