LiveCareer-Resume

general manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Ambitious and results-oriented Manager with over 10 years of experience creating strategic alliances with organizational leaders to effectively align with and support organization initiatives. Progress-driven planner adept at building and retaining high-performing teams and not afraid to jump in and work with all front line staff to get the job done. I am used to being on call 24/7 and am a very dependable, hard working individual that can work independently when needed or help lead or support a team.

Skills
  • Client account and Operations management
  • Timeline management
  • Deadline-oriented
  • Organized
  • Coaching and mentoring
  • Effective leader
  • Verbal and written communication
  • Budgeting
  • Efficient multi-tasker
  • Conflict resolution
  • Computer proficient
  • Collaborative team player
  • I get the job done!
Work History
General Manager, 08/2011 to Current
Accessory PowerWestlake Village, CA,
  • Assessed financial statements and reports to evaluate company performance, develop targeted improvements and implement changes resulting in multiple record breaking revenue and profit years in a row.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Maximized efficiency by directly coaching and mentoring 10 personnel and indirectly overseeing 65 personnel on company principles and procedures, industry practices, HR procedures, and our company software system.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Implemented innovative programs, including an employee appreciation program to increase employee loyalty and reduce turnover.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Discovered areas of improvement by generating monthly operational and sales reports.
  • Implemented ticket tracking system and worked with our Maintenance team to create a customized system for improved tracking and logging of work issues.
  • Managed capital funding requests of up to $300,000 from project approval to project closeout.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase sales.
  • Monitored social media and online sources for industry trends.
  • Performed administrative duties on our company website, including editing page content, photos, and specials, working with WordPress, and coordinating larger edit projects with our vendor.
  • Developed and implemented a Sales and Marketing Plan for our Resort and Conference Center division.
Manager on Duty, 08/2010 to 08/2011
County Of Roanoke VirginiaRoanoke, VA,
  • Implemented policies and standard operating procedures for continuous improvement.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting operational areas regularly.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and overseeing an 8-member management team with related direct reports.
  • Monitored customer feedback to devise and determine immediate actions when needed to improve for better customer experiences.
  • Carried out necessary operational tasks as directed by the General Manager.
  • Established positive and effective communication among front line staff and organization leadership, reducing misunderstandings.
Office Manager, 05/2009 to 08/2010
Mercy CollegeDes Moines, IA,
  • Handled all incoming business and client requests for information.
  • Performed billing, collection and reporting functions for the Camp Division office which helped generate over $3,000,000 annually.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Liaised with parents and addressed inquiries, requests and billing questions.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using all Microsoft Products.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Designed marketing brochures and wrote website copy.
  • Solved problems timely and effectively, ensuring customer satisfaction.
Front Desk Receptionist, 09/2008 to 05/2009
Akumin Inc. J UsfDavie, FL,
  • Promptly answered multi-line phone system and greeted callers enthusiastically to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicated with internal staff by paging over the intercom system as needed.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Entered daily data in computer systems and documented office activities.
  • Corresponded with clients through email, telephone or postal mail.
Education
Bachelor of Science: Business Management & Organizational Leadership, Expected in to California State University - Fresno - Fresno, CA
GPA:
  • Recipient of the Sid Craig Business Scholarship
  • Graduated summa cum laude
  • Professional development completed in Special Events Planning
Accomplishments
  • Currently serve on two advisory Board of Directors: Western Camps Inc and the Institute for Family Business

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Resume Overview

School Attended

  • California State University - Fresno

Job Titles Held:

  • General Manager
  • Manager on Duty
  • Office Manager
  • Front Desk Receptionist

Degrees

  • Bachelor of Science

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