general manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Enthusiastic self-starter with excellent customer service skills. Professional Summary Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.

Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in sales industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Customer-oriented General Manager with three years of experience focused on increasing production, minimizing downtime and sales. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Customer-oriented Cash register operations
  • Quick learner Problem-solving skills
  • Organized multi-tasker Social perceptiveness
  • Friendly and helpful
  • Valid Kentucky driver's license
  • Late-night shift availability
  • Fast and efficient service worker
  • Skilled upseller
  • Accustomed to shift work
  • Restaurant operations
  • Dedicated team player
  • Personal Information
  • Credit
  • Customer service
  • Debit
  • Policies
  • Problem-solving skills
  • Quality
  • Quick learner
  • Restaurant operations
  • Retail sales
  • Safety
  • Sales
  • Team player
  • Sales team development
  • Supervision and training
  • Trend forecasting
  • Performance improvements
  • Top talent recruiting, hiring and retention
  • Networking abilities
  • Variance and risk analysis
  • Team building and motivation
  • Profit and loss accountability
  • Budgeting and cost control strategies
  • Calm under pressure
  • Troubleshooting expertise
  • Leadership and team building
  • Computer-savvy
  • Inventory management
  • Employee development
  • Goal setting
  • Employee scheduling
  • Purchasing and planning
  • Schedule management
  • Strategies and goals
  • Communication skills
  • Vendor relationships
  • Complex problem solving
  • Safety assurance
  • Customer experiences
General Manager, 12/2016 to Current
Accor HotelsWashington, DC,
  • Designed sales and service strategies to improve revenue and retention.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Consistently complied with company policies and government regulations.
Concession Attendant, 04/2012 to 09/2012
Marcus CorporationHastings, MN,
  • Informed customers about food items and drinks.
  • Prepared and served customer orders.
  • Received customer payments.
  • Used a cash register.
  • Counted cash and made change.
  • Ensured correct food portions.
  • Ensured that all food was made according to recipes.
  • Maintained sanitary food preparation and serving areas.
  • Cleaned food preparation area, equipment and tools.
  • Cleaned display areas.
  • Maintained food prep areas to meet federal regulations for cleanliness.
  • Kept display area stocked with fresh food.
Cashier, 04/2011 to 01/2012
Lowe'sFernley, NV,
  • Paid out change and cash back orders.
  • Scanned all items so that bill was correct.
  • Punched in codes for items without barcodes.
  • Used debit/credit card machines.
  • Accepted and processed checks.
  • Validated checks.
  • Got signatures from customers using debit cards.
  • Handled cash and made correct change.
  • Made sure there was enough change in the cash drawer.
  • Greeted customers.
  • Maintained clean work area.
  • Knowledge sets include: Cash registers, Handheld bar code scanners, Money order machines.
  • Greeted customers promptly.
  • Received customer payments.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers in selecting items based on needs.
  • Processed customer returns.
  • Collected and stored coupons.
  • Assisted on sales floor as needed to maintain service standards.
Team Member, 12/2006 to 04/2008
Socal Jib Food Management - Jack In The BoxCalimesa, CA,
  • Prepared food items Relayed food orders to cooks Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Ensured food was stored and cooked at correct temperature Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Prepped items for later use to save staff time during busy hours.
Education and Training
GED: , Expected in to James A. Cawood High School - ,
Activities and Honors

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Resume Overview

School Attended

  • James A. Cawood High School

Job Titles Held:

  • General Manager
  • Concession Attendant
  • Cashier
  • Team Member


  • GED

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