Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Accomplishments
Successfully recruited, trained and developed staff to increase staffing from 44% to 100%.
Earned multiple periodic bonuses in customer relations, customer service, labor and cost control.
Implemented marketing strategies which resulted in 60% growth of customer base and increased sales by $1000 in daily sales.
Collaborated with team of 3 in the development of company policies, training program, daily operation procedures, menus and inventory control system for a 3 million dollar new restaurant.
Updated POS systems to operate more efficient and effectively.
Supervised team of 60 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
Policy Development and Enforcement
Customer Service Management
Program Optimization
Performance Assessment
Financial Statement Review
Human Resources Oversight
Cost Reduction
Assignment Delegation
Problem Anticipation and Resolution
Mathematical Calculation and Reasoning
Budget Control
Decision Making
Supplier Monitoring
Goal Setting
Employee Motivation
Sales Tracking
Staff Scheduling
Department Oversight
Administrative Management
Records Organization and Management
Business Leadership
Quality Assurance
Sales Promotion
Verbal and Written Communication
Team Leadership
Recruitment and Hiring
Training Management
Customer Relations
POS Terminal Operations
Word Processing
Business Forecasting
Data Analysis
Direct Sales
Multitasking and Prioritization
Presentation Development and Delivery
Money Handling
Work History
06/2021 to 03/2022
General ManagerWest Fraser – Mansfield, AR,
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Designed modern employee recognition program which boosted productivity and improved morale.
06/2020 to 07/2021
ManagerConsolidated Communications – Island Falls, ME,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
01/2015 to 03/2020
ManagerConsolidated Communications – Kearney, MO,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Directed staff and managed annual capital budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Propelled continuous improvements and strategically capitalized on current market trends.
Education
Expected in 05/2012 to to
Bachelor of Science: Multidisciplinary Studies The University of Texas At San Antonio - San Antonio, TX GPA:
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