general manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Hospitality Management
Budgeting & Forecasting
Revenue Management & Analysis
F&B Operations
Sales Strategy
Employee Engagement & Retention
Leadership Development
Recruitment & Hiring
Team Management
Contract Negotiation
Customer Satisfaction
Conflict Resolution
Effective Communicator
Housekeeping Management
Accounting, Communicator
Accounts Receivable, PBX
Advertisements, Pick
Benefits, Problem resolution
Billing, Problem-solving
Budgets, Real estate
Budget, Recruitment
Budgeting, Sales
Closing, Strategy
Coaching, Tax
Conflict Resolution, Team Management
Content, Website
Contract Negotiation
Clients
Client
Customer Satisfaction
Customer service
Features
Financial
Forecasting
Front office
Hiring
Leadership Development
Managing
Marketing
Market
Experience
General Manager, 10/2012 to 10/2021 Accor Hotels – San Juan, PR,
Oversaw daily operations of a 178 rooms full-service hotel with 5,500 square feet of banquet/meeting space and a full-service restaurant with lounge
Contributed to development, planning and completion of hotel project initiatives, which includes two hotel renovations during my tenure
Recruitment, hiring and development of new team members
Delivered solutions for hotel guest issues and provided problem resolution coaching to front desk team
Participated in marketing of hotel by attending local chamber events, participation in community events and hosting hotel events for clients and guests
Managed hotel content on hotel website and third-party booking sites
Reviewed daily/weekly/monthly financial reports and closely monitored hotel performance to budget
Created hotel budgets, forecasts, and sales blackout calendars
Monitored hotel daily rates and made adjustments as needed to rate strategy and sales strategy for optimal revenue maximization
Designed sales and service strategies to improve revenue, productivity and retention in sales department
Managed Food & Beverage operations which included menu creation for all F
Rooms Division Manager, 02/2008 to 10/2012 Aparium Hotel Group – Montclair, NJ,
Assisted in managing a 248 room full-service hotel in the Buena Park entertainment zone area near theme park attractions
Handled all guest service recovery issues and assisted in the implementation of hotel staff IHG Stay Real training
Coached front office team on customer service standards and problem-solving techniques
Prioritized and organized tasks to efficiently accomplish service goals for front desk and housekeeping teams
Assisted in coordination of hotel guest room renovations in 2011-2012
Assisted revenue manager with rate management and rate yielding
Created and implemented seasonal hotel packages
Created weekly forecasts and blackout calendars for sales department.
Rooms Division Manager, 01/2003 to 02/2008 Aparium Hotel Group – Kansas City, MO,
Assisted in overseeing a busy 300 room full-service, independent hotel property located across the street from Disney theme parks
Handled all guest service recovery issues for most hotel departments
Recruited, trained and managed front office team members which included front desk agents, reservations agents and PBX operators
Assisted in rate management of hotel's individual website, as well as manually adjusting rates on each third-party website
Monitored Sales group rooms pick up and cut off dates and created blackout calendars for close out dates
Provided reservations training to front desk team members using Signature products
Managed large convention group room assignments and payment details.
Realtor, 04/2002 to 11/2004 Windermere Real Estate – Hamilton, MT,
Educated clients on current real estate market trends
Prepared contract documents, purchase agreements, and closing statements
Showed residential properties to potential buyers and explained the features, value, and benefits of available homes
Successfully guided home buyers and sellers through sales and purchase of properties
Assisted buyers with inspections and loans process
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Accounting Clerk, 10/1997 to 04/2002 Adcomm – Asheboro, NC,
Provided accounting support for Accounts Receivable and Account Payable
Posted vendor invoice payments and prepared daily bank deposit
Opened and assigned new client accounts
Researched and resolved billing and invoice issues
Performed commissions reconciliation and distribution for all US wholesalers
Completed sales & use tax reconciliations for three states on a monthly basis
Completed other miscellaneous accounting tasks as assigned by Accounting Manager.
Education and Training
Associate of Arts: Accounting/Business, Accounting, Liberal Arts, Expected in 01/2001 to California State University - Fullerton, CA GPA:
: , Expected in 01/1999 to Fullerton Union High School - Fullerton, CA GPA:
High School Diploma: , Expected in 01/1989 to Mount San Antonio College - Walnut, CA GPA:
Accomplishments
2018 Co-Chair Santa Ana Chamber Ambassadors Group
2016-2018 Board Member, City of Santa Ana Workforce Development
2015-2016 Co-Chair Santa Ana Chamber Hospitality Committee- Assisted in coordination of the first Taste of Santa Ana city event
2014-2021 Rated #1 Santa Ana TripAdvisor hotel (1 of 26 hotels) during my hotel tenure
2014-2020 Santa Ana Chamber Ambassador
2014 IHG Celebrate Service employee team hotel video contest winner for America's Region (1 of 900 video entries)
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.