general manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Service-oriented focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Supervision and training
Trend forecasting
Sales team development
Profit and loss accountability
Networking abilities
Financial Management
Experience
10/2019 to CurrentGeneral ManagerAccor Hotels | Miramar Beach, FL,
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Designed sales and service strategies to improve revenue and retention.
Encouraged, trained and disciplined employees to maximize performance.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Managed scheduling for employees to ensure optimal productivity.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
05/1997 to 07/2020MinisterNovetta | Fort Campbell, KY,
Visited, counseled and prayed with church members to provide pastoral care.
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
Reached out to unchurched, new residents or inactive church members.
Brought attention to youth ministry contributions through congregational awareness initiatives.
Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/1994 to 08/1996Program ManagerFEMA | City, STATE,
Aided senior leadership by collecting and analyzing data to generate reports for continuous improvement or corrective action planning.
Managed programs from initial concept to completion.
Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
Prepared annual financial reports based and managed budgets and accounts payable and receivable.
Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
Facilitated partnerships with communities and funding sources to boost project awareness.
Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Tracked related expenses as part of administering $1,000,000 yearly budget.
Coordinated planning and program development between news teams and other programming staff.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Enhanced cross-functional communication and data sharing practices by delivering program briefings and presentations to teammates and leadership.
Ensured company's internal structure abided by both federal and local laws.
Ensured quality assurance for all phases of development.
Ensured all programs and projects were successful and effective.
Organized and administered yearly budgets covering multiple programs.
Evaluated program performance to maintain efficiency and quality.
Devised in-depth plans for comprehensive guidance, recommendations and direction.
Reviewed resources and assets for departmental activities, noting any compliance issues with industry standards and regulatory agencies.
Managed all training in regards to staff development, change management and technical operations and controls.
Established organizational quality systems, which involved training along with corrective and preventative measures.
Monitored program budgets to verify accuracy and reconcile expenditures.
Created tools and benchmarks to improve performance and keep teams on task.
Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
Supported administration by compiling and evaluating data to develop corrective suggestions for improvement.
Secured funding to support programs and projects.
Set team priorities, maintained schedules and monitored performance.
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Education and Training
Expected in 1993 to to Bachelor of Arts | Mass CommunicationsSan Jose State University, San Jose, CAGPA:
Expected in to to Leadership | University of Hawaii At Manoa, Honolulu, HIGPA:
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