Exceptional Outside Sales Representative who consistently achieves annual sales objectives and increases the overall customer base. Effectively grows brand awareness through increased market penetration and new market development.Focused Operations Manager versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion.
Fortune 500 company management
Accomplished in relationship selling
Exceptional time management
Analytical problem solver
Team building expert
RegusKalamazoo, MIGeneral Manager10/2014 to 11/2015
Generated and molded an effective team to deliver an outstanding customer experience.
Assumed responsibility and ownership of the business resulting in 100% NPS (Net Promoter Score).
Established a business plan comprised of concise obtainable objectives.
Recognized new opportunities and marketed accordingly to leverage success.
Conducted monthly business reviews to improve and update the business plan and increase revenue while cutting unnecessary expenses.
Communicated and delivered business plans and actions to leaders and team.
Effective monitoring of EBIT (Earnings Before Interest and Tax) and EBIT margin by controlling costs and generating new revenue.
Fostered on-going industry training in accordance to company guidelines to achieve both customer and employee satisfaction.
Generated and maintained through CRM (Customer Relationship Management) a pipeline of 100+ new businesses.
Sales effectiveness: Year to Date Conversion of 56.3% and price adjustments to reflect market trends.
Developed strong relationships and increased customer retention to over 70%.
Increased the volume of new business through local marketing and networking.
Verizon CommunicationsTampa, FLCustomer Service Sales Consultant07/2006 to 08/2014
Resolved customer issues regarding billing, ordering, and product support.
Effectively handle multiple tasks and programs simultaneously while resolving customer concerns.
Handling heavy call volumes numbering over 100+ calls daily.
Effectively provided customer solutions to retain current customers.
Personally responsible for 5-6 million in revenue yearly.
Effectively meeting or exceeding monthly sales quotas.
Extensive knowledge on Fiber Optic and POTS products sold.
Offering whole house solutions on every call.
Providing the customer with money saving alternatives.
Educating consumers on products that are available to enhance communication and entertainment.
Service Master Commercial ServicesTampa, FLRegional Manager10/2005 to 02/2006
Communicated with clients at 10+ accounts achieving satisfaction and client retention.
Responsible for the day to day management of 30+ employees, dealing with all HR issues and resolving any staff conflicts that arise.
Effectively managed employee work and productivity over 10 separate accounts.
Assisted in bidding new accounts and promoting our quality work standards to achieve new business.
Reduced budget costs by $2,500 in the first month.
Identified cost effective methods to increase productivity and profitability.
Provided on-going industry training in accordance to company guidelines to achieve both customer and employee satisfaction.
Too Clean JanitorialKalamazoo, MIManager10/2001 to 08/2005
Opened and maintained communication with client management to ensure their expectations and our objectives were compatible.
Timely resolved client issues as they occurred.
Identified opportunities to improve value to clients and brought them to the attention of my management.
Communicated client requirements to assigned work crews and insured they had the resources and motivation to meet or exceed client expectations.
Increased the productivity of work crews and satisfaction of clients by identifying and implementing work crew training.
Fostered crew teamwork by holding each team member responsible for all team objectives.
Provided on-going industry training for all assigned crews resulting in 100% industry inspection compliance.
BBA:Business Administration / Computer Information SystemsJune 2005Haworth College of Business Western Michigan University, Kalamazoo, Michigan
Gallup Top Five Strengths Strategic, Belief, Achiever, Self-Assurance, Responsibility