Experienced leader with over 20 years of experience in retail, wholesale and customer/guest service . Excellent reputation for resolving problems and improving customer satisfaction. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Skills
Recruitment
Workflow planning
Strategic Planning
Safe food handling
Recipes and menu planning
Scheduling
Conflict resolution
Excellent work ethic
Planning and Coordination
Training & Development
Collaboration
Mathematical Calculation and Reasoning
Financial Statement Review
Supplier Monitoring
Sales Promotion
Business Leadership
Department Oversight
Budget Control
Performance Assessment
Customer Service Management
Focus and Follow-Through
Training Management
Team Leadership
Decision Making
Finance and Accounting Oversight
Staff Scheduling
Deadline Management
POS Terminal Operations
Inventory Tracking and Management
Waste Management and Reduction
Work History
10/2016 to 03/2021
Food Executive Team LeaderWorkrise Technologies Inc – , ,
Motivated staff to perform at peak efficiency and quality.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Purchased food and cultivated strong vendor relationships.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Oversaw food preparation and monitored safety protocols.
Verified prepared food met all standards for quality and quantity before serving to customers.
Hired and managed all kitchen staff.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
05/2009 to 10/2016
Fresh Area ManagerLove's Travel Stops & Country Stores, Inc. – , ,
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
Transformed underperforming teams into productive, profitable teams.
Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
Brought in exceptional candidates to boost team productivity and operational efficiency.
Drove revenues and team morale by developing and deploying sales contests.
Exceeded sales forecast figures by Number% regularly through superior customer care.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Resolved conflicts promptly to promote positive environment for customers.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
01/2006 to 05/2009
Fresh Food ManagerSoutheastern Grocers – , ,
Maintained compliance with all health code standards.
Determined and implemented appropriate productivity, quality and service goals.
Trained and led team of Number department team members.
Completed cycle counts and monthly inventory.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Expected in to to
Associate Of Arts And Sciences: Communications Brevard Community College - Cocoa, FL, GPA:
Expected in to to
Food Science : Food Science American Institute Of Baking - Manhattan, KS GPA:
Expected in 05/2010 to to
Certification : Massage And Bodywork Therapy Allied Health Institute - Ft. Lauderdale, FL, GPA:
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