general manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Successfully maintained the over 30 year RCI Gold Crown Resort Award.

Successfully took our resort to a new level by upgrading many systems, grounds, maintenance personnel, housekeeping, front desk and many other areas of the resort.

  • Supervision and Training
  • Performance Improvements
  • Cross-Functional Team Management
  • Policy/Program Development
  • Human Resources Oversight
  • Quality Assurance
  • Staff Development
  • Assignment Delegation
  • Recruitment and Hiring
  • Department Oversight
  • Revenue Forecasting
  • Management Team Building
  • Budget Control
  • Employee Motivation
  • Operations Oversight
  • Customer Service Management
  • Business Leadership
  • Resource Allocation
  • Mathematical Calculation and Reasoning
  • Finance and Accounting Oversight
  • Decision Making
  • Policy Development and Enforcement
  • Financial Statement Review
  • Hiring and Onboarding
  • Originality and Creativity
  • Records Organization and Management
  • Process Improvements
  • Focus and Follow-Through
  • Performance Evaluation and Monitoring
  • Administrative Management
  • Problem Anticipation and Resolution
  • Goal Setting
  • Staff Scheduling
  • Cost Reduction
  • Training Management
  • Team Leadership
General Manager, 01/2017 to Current
Suburban PropanePlattsburgh, NY,
  • Supervised employees through planning, assignments and direction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Delegated work to staff, setting priorities and goals.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Tracked monthly sales to generate reports for business development planning.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Implemented successful business strategies to increase revenue and target new Jessicaets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained employees on duties, policies and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Maintenance Manager, 01/2017 to 04/2017
Tech AirMount Pleasant, MI,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Proposed or approved modifications to project plans.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Planned incentive programs to maximize employee performance.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Maintained equipment performance by cleaning and lubricating components.
  • Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Groundskeeper, 03/2012 to 11/2016
Wapato Point ResortCity, STATE,
  • Applied weed and pest control chemicals to protect customer lawns.
  • Used hand-held tools to maintain green spaces.
  • Used heavy equipment, mowers and trimmers safely to prevent accidents.
  • Swept and power washed hard surfaces to remove grime.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Maintained and repaired fences, benches and other hardscape structures.
  • Prepared soil and gardens for planting and laid down mulch and sod.
  • Cleared grounds by raking leaves and removing downed tree branches.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Transported mulch, soil and sand using shovel and rake.
  • Shoveled walkways and pavement and put down de-icer and grit to prevent falls.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Recorded services rendered, materials used and charges assessed on specified forms.
  • Removed trash and debris from grounds and placed in waste receptacles.
  • Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
  • Prepared property for winter conditions using weather-proofing materials.
  • Lifted and removed fallen or damaged branches using hand and power tools.
  • Moved leaves and grass clippings using leaf blower.
  • Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
Education and Training
Associate of Arts: Business Management, Expected in 06/2015 to Skagit Valley College - Mount Vernon, WA
Associate of Arts: Culinary Arts, Expected in 06/2013 to Skagit Valley College - Mount Vernon, WA
High School Diploma: , Expected in 06/1985 to Oak Harbor High School - Oak Harbor, OH

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Resume Overview

School Attended

  • Skagit Valley College
  • Skagit Valley College
  • Oak Harbor High School

Job Titles Held:

  • General Manager
  • Maintenance Manager
  • Assistant Groundskeeper


  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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