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General Manager Resume Example

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GENERAL MANAGER
Summary

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Intelligent and enterprising General Manager eager to apply 20 years of experience in the restaurant industry to take on new role at Mission Bbq. Adept at enabling company growth and key operational improvements by weighting corporate objectives effectively and offering timely advice. Expert problem-solver and planner with demonstrated business leadership skills.

Skills
  • Cross-functional team management
  • Supervision and training
  • Sales team development
  • Trend forecasting
  • Sound judgment
  • Staff training and development
  • Customer retention
  • Inventory management
  • Team oversight
  • Networking abilities
  • Customer experiences
  • Staff supervision
  • Leadership and team building
  • Inventory control
  • Packaging and sanitation
Experience
General Manager
City, StateCompany Name/Mar 2013 to May 2020
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
  • Consistently complied with company policies and government regulations.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
  • Managed scheduling for 50 employees to ensure optimal productivity.
Kitchen Manager
City, StateCompany Name/Jan 2012 to Feb 2013
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Interviewed, hired, and supervised back of house staff.
  • Completed regular line checks to maximize quality assurance.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Received, organized and rotated paper goods and food ingredients.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Bar Manager
City, StateCompany Name/May 2010 to Feb 2012
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Monitored cash intake to eliminate discrepancies.
  • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
  • Maintained tight financial controls with highly accurate daily registers.
  • Trained 12 staff members to enhance customer service and increase profits through suggestive selling.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
Service Manager
City, StateCompany Name/May 2009 to Feb 2010
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Defined department objectives and monitored performance.
  • Hired, trained, developed and monitored performance of service department staff.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Recruited, hired and mentored service department personnel.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Created employee work schedules to keep all shifts properly staffed.
  • Communicated changes from management to inform and educate department employees.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Education and Training
High School DiplomaAbington Senior High SchoolJun 1999City, State
Associate of Science: NursingMontgomery County May 2002City
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Resume Overview

School Attended

  • Abington Senior High School
  • Montgomery County

Job Titles Held:

  • General Manager
  • Kitchen Manager
  • Bar Manager
  • Service Manager

Degrees

  • High School Diploma
    Associate of Science : Nursing

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