My longterm experience in the hospitality industry has taught me me how to meet and exceed each customer's individual expectations with service that sells. I have assisted all types of customers in all types of settings and situations relative to the hotel industry . Aquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of utmost importance in the success of todays highly socially viral world. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I have over 10 years experience in PIP renovations and new construction projects. I am well versed in owner / investor relationship development and communication on a daily/weekly basis.
Hosted the Olympic torch in the 1996 olympics at the Holiday Inn
Renovation of the Holiday Inn Holidome (303 rooms ,1997)
Completion New Construction Hilton Garden Inn (117 rooms)
PIP for the Hampton Inn Rome Georgia
Assisted as AGM in the conversion of the Tutwiler from Wyndham to Hampton Inn (149 Rooms)
Renovation of the Hotel Highland (63 rooms)
Over 15 million in Renovation and New construction in the last 15 Years.
Rising Star GM of the Year, Richfield Hospitality 2009
Top Sales Executive for Holiday Inn over 700K in Government segment
Voted Best Hotel in Birmingham 2011 by Birmingham News City Scene
Featured in the book "Home Sweet Home", Image publishing celebrating Alabama's famous and noteworthy.
Runner up of for Best Hotel In Birmingham 2012 by al.com.
Winner of Coolest Hotel Room in Birmingham 2013 on al.com.
Top 10 in GSI for the Ascend Brand 2013.
Recognized number one in Elite membership growth Ascend Brand 2013
Awarded Certificate of Excellence by Trip Advisor 2010,2011,2012 and 2013.
Create Birmingham's first Boutique Hotel.
Assist in the renovation and conversion of The Pickwick Hotel to The Hotel Highland, 7 million dollars in 2008.
Completed conversion to the Ascend Collection in 2011.
Manage a staff of 22 and all day to day operations including, accounts payable, accounts receivable, payroll, training, human resources, profit and loss , month end close, cash/bank reconciliation and guest service.
Work with Brand Products Consultant monthly on REVPAR and STAR analysis.
Create P&L with corporate accountant and close in 5 to 7 days.
Meet with ownership council quarterly to go over progress.
GM for Hampton Inn Rome Georgia
Manage PIP and Flag Renewal
Bench GM Hampton Inn Largo Maryland, assisted in finding new GM for the property.
HR director for the Tutwiler- managed all accounting, payroll and all HR functions for 60 employees
AGM for the Tutwiler , managed Front desk , Breakfast, HR, accounting, Valet and Breakfast. Implemented all brand standards and completed full 10 million dollar renovation with the GM for conversion to Hampton Inn Brand.
Performed six month pre-opening ramp up of the Hilton Garden Inn Montgomery, 4.2 million new construction
Opened Hotel in August 2003
handled all ordering and placement of items according to brand standards.
Handled at QA inspections
Managed all areas of the hotel and a staff of 35
marketing, accounting, food and beverage, human resources, catering and profit and loss.
GM Trainer Program- was named to train new hire GM's and place them in the field.
303 interior/exterior room Holiday Inn
Assisted in 2 million renovation 1998
Managed all day to day operations as the GM
Managed Catering and Sales over 10,000 in meeting space, 2 outlets consisting of Waffle House and snack shack.
Payroll and management of staff of 56.
Area FOM- was named area FOM in 1998 to train and place new front office managers in the field.
Have Completed GM certification in the following Brands:
Holiday Inn Holidome Full Service
Hilton Garden Inn Full Service
Hampton Inn Brand
Choice Hotels and Resorts/Ascend Collection Development
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