Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Business-driven General Manager with more than 15 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures.

  • Financial Statement Review
  • Decision Making
  • Goal Setting
  • Recruitment and Hiring
  • Problem Anticipation and Resolution
  • Staff Scheduling
  • Team Leadership
  • Multitasking and Prioritization
  • Money Handling
  • Customer Relations
Work History
General Manager /Collections Manager, 02/2015 to 10/2020
GeoshipNevada City, CA,
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed and maintained relationships with customers through account development.
  • Accomplished multiple tasks within established timeframes.
Security/Emergency Medical Technician, 04/2013 to 01/2015
J&A Security Team LLCCity, STATE,
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Nurse/Floor Supervisor, 06/2007 to 03/2013
Holiday Retirement CorporationCity, STATE,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Supervised team of 2 nurses and 23 clinical nursing assistants.
  • Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Assisted with medication charting following direction of nursing staff.
  • Helped to develop, improve and implement nursing policies and procedures.
Customer Service Specialist, 09/2002 to 01/2007
TCI Marketing ServicesCity, STATE,
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Maintained financial accounts by processing customer adjustments.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
CNA: Medical Assisting, Expected in
Blue Ridge Job Corps Center - Marion, VA
High School Diploma: , Expected in
Smyrna High School - Smyrna, DE
Associate Degree in Nursing: Palliative Care Nursing, Expected in
Vanderbilt University - Nashville, TN,

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Resume Overview

School Attended

  • Blue Ridge Job Corps Center
  • Smyrna High School
  • Vanderbilt University

Job Titles Held:

  • General Manager /Collections Manager
  • Security/Emergency Medical Technician
  • Nurse/Floor Supervisor
  • Customer Service Specialist


  • CNA
  • High School Diploma
  • Associate Degree in Nursing

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