Business-driven General Manager with more than 15 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures.
Skills
Financial Statement Review
Decision Making
Goal Setting
Recruitment and Hiring
Problem Anticipation and Resolution
Staff Scheduling
Team Leadership
Multitasking and Prioritization
Money Handling
Customer Relations
Work History
General Manager /Collections Manager, 02/2015 to 10/2020 Geoship – Nevada City, CA,
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Developed effective business plans to align strategic decisions with long-term objectives.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed and maintained relationships with customers through account development.
Accomplished multiple tasks within established timeframes.
Security/Emergency Medical Technician, 04/2013 to 01/2015 J&A Security Team LLC – City, STATE,
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Responded quickly to emergency situations to assess and deflect issues.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Nurse/Floor Supervisor, 06/2007 to 03/2013 Holiday Retirement Corporation – City, STATE,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Supervised team of 2 nurses and 23 clinical nursing assistants.
Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Assisted with medication charting following direction of nursing staff.
Helped to develop, improve and implement nursing policies and procedures.
Customer Service Specialist, 09/2002 to 01/2007 TCI Marketing Services – City, STATE,
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Described product highlights and benefits to help guide purchasing decisions.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Maintained financial accounts by processing customer adjustments.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Education
CNA: Medical Assisting, Expected in Blue Ridge Job Corps Center - Marion, VA GPA:
High School Diploma: , Expected in Smyrna High School - Smyrna, DE GPA:
Associate Degree in Nursing: Palliative Care Nursing, Expected in Vanderbilt University - Nashville, TN, GPA:
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