- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Business-driven General Manager with more than 15 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures.
- Financial Statement Review
- Decision Making
- Goal Setting
- Recruitment and Hiring
- Problem Anticipation and Resolution
| - Staff Scheduling
- Team Leadership
- Multitasking and Prioritization
- Money Handling
- Customer Relations
|
General Manager /Collections Manager, 02/2015 to 10/2020
Geoship – Nevada City, CA,
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers through account development.
- Accomplished multiple tasks within established timeframes.
Security/Emergency Medical Technician, 04/2013 to 01/2015
J&A Security Team LLC – City, STATE,
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Nurse/Floor Supervisor, 06/2007 to 03/2013
Holiday Retirement Corporation – City, STATE,
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Supervised team of 2 nurses and 23 clinical nursing assistants.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Assisted with medication charting following direction of nursing staff.
- Helped to develop, improve and implement nursing policies and procedures.
Customer Service Specialist, 09/2002 to 01/2007
TCI Marketing Services – City, STATE,
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Maintained financial accounts by processing customer adjustments.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
CNA: Medical Assisting, Expected in
Blue Ridge Job Corps Center - Marion, VA
GPA:
High School Diploma: , Expected in
Smyrna High School - Smyrna, DE
GPA:
Associate Degree in Nursing: Palliative Care Nursing, Expected in
Vanderbilt University - Nashville, TN,
GPA:
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