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General Manager Resume Example

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GENERAL MANAGER
Summary
I am currently seeking a Revenue Manager position in a company that will allow me to use my management and critical thinking skills to further the progress of the hotel along with my hospitality career.
Highlights
  • ROS (Starwood)
  • Prio (Hyatt)
  • OnQ (Hilton)
  • Fosse (Marriott)
  • Lightspeed (Starwood)
  • Opera (Hyatt)
  • Microsoft Excel
  • Microsoft Word
Accomplishments

Aloft Jacksonville Airport Hotel was nominated for Revenue Team of the year for 2015.

Experience
Hyatt Place Atlanta/Alpharetta/North Point MallAugust 2015General Manager
Alpharetta, GA
  • Responsible for reporting according to company policy for budgeting and spending.
  • Participate in monthly revenue management calls.
  • Create and maintain revenue rate and inventory strategies to gain market share.
  • Review revenue strategies daily to insure that revenue maximization is reached.
  • Monitor competitive set rates to insure the hotel is priced competitively.
  • Insure that proper SOPs are followed according to company policy.
  • Propel the hotel forward by handling the day-to-day operations of the Hotel.
  • Handle crisis situations in a calm manner and with a cool head to insure the safety and security of all guests and employees, as well as ensuring that business is able to continue as normal.
  • Improved guest satisfaction rating of troubled property.
  • Responsible for setting Budget for top line and expense line for hotel.
  • Direct supervisors and managers on proper scheduling for business needs of hotel.
  • Coordinate the booking of meeting rooms and group sales.
  • Assist with sales and act as Director of Sales.
  • Processed Accounts Payable by coding and verifying validity of bills.
  • Handled Human Resources on property level.
aloft Jacksonville AirportMay 2014 to July 2015General Manager
Jacksonville, FL
  • Increased STAR Percent change in the following areas as of April 2015: Occupancy by 14.5% ADR by 11.0% RevPAR by 27.1% Responsible for reporting according to company policy for budgeting and spending.
  • Participate in weekly revenue management calls.
  • Created and maintained revenue rate and inventory strategies to gain market share.
  • Reviewed revenue strategies daily to insure that revenue maximization is reached.
  • Monitored competitive set rates to insure the hotel is priced competitively.
  • Insured that proper SOPs are followed according to company policy.
  • Propelled the hotel forward by handling the day-to-day operations of the Hotel.
  • Handled crisis situations in a calm manner and with a cool head to insure the safety and security of all guests and employees, as well as ensuring that business is able to continue as normal.
  • Improved guest satisfaction rating of troubled property to bring them to the yellow zone out of the red zone.
  • Responsible for setting Budget for top line and expense line for hotel.
  • Directed supervisors and managers on proper scheduling for business needs of hotel.
  • Coordinated the booking of meeting rooms and group sales.
  • Assisted with sales and train new Director of Sales.
  • Processed Accounts Payable by coding and verifying validity of bills.
  • Handled Human Resources on property level.
Pillar Hotels & ResortsJune 2013 to May 2014Task Force Manager
Irving, TX
  • Acting Manager for troubled properties to insure standards and guidelines are met.
  • Responsible for reporting to company policy for budgeting and spending.
  • Participated in monthly revenue management calls.
  • Created and maintained revenue rate and inventory strategies to gain market share.
  • Reviewed revenue strategies daily to insure that revenue maximization is reached.
  • Monitored competitive set rates to insure the hotel is priced competitively.
  • Insured that proper SOPs are followed according to company policy.
  • Handle all day-to-day operations of the hotel.
  • Improved guest satisfaction rating by ensuring that proper procedures and customer services was followed.
  • Direct supervisors and managers on proper scheduling for business needs of hotel.
  • Process Accounts Payable by coding and verifying validity of bills.
  • Handle Human Resources on property level.
Hampton Inn St. Louis/WestportOctober 2003 to May 2013General Manager
St. Louis, MO
  • Responsible for reporting according to company policy for budgeting and spending.
  • Participated in monthly revenue management calls.
  • Created and maintained revenue rate and inventory strategies to gain market share.
  • Reviewed revenue strategies daily to insure that revenue maximization is reached.
  • Monitored competitive set rates to insure the hotel is priced competitively.
  • Insured that proper SOPs are followed according to company policy.
  • Propelled the hotel forward by handling the day-to-day operations of the Hotel.
  • Handled crisis situations in a calm manner and with a cool head to insure the safety and security of all guests and employees, as well as ensuring that business is able to continue as normal.
  • Improved guest satisfaction rating by ensuring that proper procedures and customer services is followed.
  • Responsible for setting Budget for top line and expense line for hotel.
  • Directed supervisors and managers on proper scheduling for business needs of hotel.
  • Assisted with troubled properties by taking on Task Force duties.
  • Coordinated the booking of meeting rooms and group sales.
  • Processed Accounts Payable by coding and verifying validity of bills.
  • Handled Human Resources on property level.
Education
University of Phoenix2003Bachelor of Science: Business ManagementSt. Louis, MOBusiness Management
University of Kentucky1991Associate: Applied Science/Management Information Systems (MIS)KYApplied Science/Management Information Systems (MIS)
Skills

Accounts Payable, Budget, customer services, Human Resources, inventory, Revenue Management, Sales, scheduling, increasing ADR

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Resume Overview

Companies Worked For:

  • Hyatt Place Atlanta/Alpharetta/North Point Mall
  • aloft Jacksonville Airport
  • Pillar Hotels & Resorts
  • Hampton Inn St. Louis/Westport

School Attended

  • University of Phoenix
  • University of Kentucky

Job Titles Held:

  • General Manager
  • Task Force Manager

Degrees

  • Bachelor of Science : Business Management
    Associate : Applied Science/Management Information Systems (MIS)

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