General Manager Resume Example Firehouse Subs

GENERAL MANAGER

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills

Scheduling
Labor Management
Inventory
Truck ordering
Assigning duties
Keeping up with end of the day summary resolutions and cash flow
Maintaining store cleanliness

Never received less than a 90% on a Fire Report for Firehouse Subs
Maintained high A on health inspections
Averaged between 16%-17% on labor
Typically maintain less than 1% on food cost.
Does Local restaurant marketing as well as maintaining social networking for marketing page.
Maintains OSHA regulations and guidelines.
Packaging and sanitation

Experience

Firehouse Subs | Collierville, TNGeneral Manager12/2016 - Current

Analyzed product costs, schedules, to drive business decisions.
Tracked weekly sales to develop senior leadership reports for business development planning.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Managed and maintained scheduling for employees to optimize productivity.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Average 16%-17% of labor
Maintain less than 1% on food cost
Maintain social networking marketing page as well as local network marketing
Recording end of day summary and cash flow
Maintaining store cleanliness as well as OSHA / CDC regulations and guidelines

Firehouse Subs | Collierville, TNAssistant Manager06/2014 - 05/2015

Directed and led employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks for team members
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Evaluated employee performance and developed improvement plans.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Delegated daily tasks to team members to optimize team productivity.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Trained team to deliver outstanding customer service, boosting customer satisfaction ratings

Firehouse Subs | Collierville, TNShift Leader05/2013 - 05/2014

Cross-trained in every store role to maximize operational knowledge.
Maintained visually appealing and effective displays for entire store
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Managed and mentored staff members.
Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with guidelines to keep products within tight tolerances.
Documented receipts, employee hours and inventory movements.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Trained newly hired employees on equipment
Allocated tasks to employees daily and monitored activity and task completion.
Helped employees operate productively and stay on task to meet business and customer needs.

Firehouse Subs | Collierville, TNRestaurant Team Member06/2012 - 04/2013

Assisted at the cash register by swiftly handling cash and credit card transactions.
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
Educated guests on menu offerings such as entrees and desserts.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Managed closing duties, including restocking items and reconciling cash drawer.

Education and Training

Houston High School | Germantown, TNHigh School Diploma05/2009

Northwest Community College | Senatobia, MSSome College (No Degree) in Business Administration And Management

Resume Overview

Companies Worked For:

Firehouse Subs

School Attended

Houston High School
Northwest Community College

Job Titles Held:

General Manager
Assistant Manager
Shift Leader
Restaurant Team Member

Degrees

High School Diploma
Some College (No Degree) in Business Administration And Management

General Manager Resume Example

Resume Score: 80%

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