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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Highly enthusiastic general manager with a high level of respect, integrity, enthusiasm, and excellence. Looking for permanent employment with an employer that encourage individual initiative and individual advancement.

Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Very accomplished and creative candidate possessing 10 year of experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at that has been recognized for turning around struggling company operations to achieve sustained growth. As general manager with more than 10 years of successful experience in sales, relationship building, customer service, and account management I have been consistently recognize for performance excellence and contributions to success in the financial industry. Serviced-focused general manager dedicated to giving every customer a positive experiences to promote loyalty and repeat business. Over the course of 1 year a general manager I have a proven record that shows a 1000% increase return on asset, over 800k in revenue ultimately growing the business close to 200 thousands dollars in total accounts. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. As a the general manager my team was acknowledged by the District and Regional Director of Operations as the top performing team based on the company key performance indicators. I have trained and prepared employees for career advancement in less than a 3 month time frame by developing training modules for success.

Skills
  • Strong organizational skills
  • Active listening skills
  • Building Rapport
  • Excellent communication skills
  • Customer service-oriented
  • Inbound/Outbound Calls
  • Data Entry
  • Financial
  • Marketing
  • Microsoft Office
  • Projections
  • Business Development and Planning
  • Scheduling
  • Inventory Control
  • Sales Training
  • Store Operations
  • Coaching and mentoring
  • Conflict Resolution
  • Creating Invoices
  • Training And Development
Work History
General Manager, 02/2014 to Current
Titlemax – Savannah, GA
  • Increased revenue streams by reducing costs, managing schedules, managing accounts and being a competitive sales representative.
  • Oversaw and improved growth worth over $150k per 6 months through efficient coordination of daily operations.
  • Assessed financial statements and p&l reports to evaluate expenses for, savings and implement changes that resulted in a $174k profit over 8 month period.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Trained, coached and mentored staff to support smooth adoption of new position.
  • Worked directly with management, Direct Director of Operations, to brainstorm, discuss strategy and employee development.
  • Addressed problems with accounting, billing and service delivery to maintain and increase customer satisfaction
  • Secured high-value accounts through relationship selling and promoting the company product with confidence.
  • Oversee new business development by : cold calling, networking, marketing, inbound leads, community. support.
  • Contributed to total of $600k in new business over a 10 month period by selling loan agreements and developing new accounts.
  • Boosted sales numbers with proactive account management and diligent relationship-building.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained high volume of calls to meet the demands of business
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Processed payments, oversaw company expense, daily deposit, paid invoices
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
Business Operator, 09/2010 to 02/2014
Wellington's Auto Sales – Columbus, GA
  • Planned and executed sales improvements by updating the company's approach to marketing, cost analysis, presentations and territory establishment.Followed checklists to verify that all important parts were examined.Examined vehicles to determine the extent of damage or malfunctions.
  • Communicated with customers regarding vehicle issues and potential repairs.Prepared necessary paperwork to process insurance sales and renewals.Developed productive working relationships with car dealers, loan processors and other business partners in the community.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records.
  • Located desired vehicles at auctions and other dealerships.
  • Resolved customer concerns regarding loan financing and warranties.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Attended auctions to sell undesirable vehicles and purchase needed makes and models.
  • Developed innovative and targeted collateral to support overall branding objectives.
Online Sales Representative, 08/2008 to 03/2009
Afni Inc – Opelika, AL

Shared product knowledge with customers while making personal recommendations.Filled an average of 80 to 100 customer service calls day.Properly directed inbound calls in phone queues to improve call flow.

  • Recommended and helped customers select merchandise based on their needs.

  • Worked with potential customers to understand needs and provide excellent customer service. Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Increased customer satisfaction by resolving web chat sale issues.
Education
Associate of Applied Science: BUSINESS MNAGEMENT, 12/2013
Columbus Technical College - Columbus, GA
Willing to relocate: Anywhere
Additional Information

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Resume Overview

Companies Worked For:

  • Titlemax
  • Wellington's Auto Sales
  • Afni Inc

School Attended

  • Columbus Technical College

Job Titles Held:

  • General Manager
  • Business Operator
  • Online Sales Representative

Degrees

  • Associate of Applied Science : BUSINESS MNAGEMENT , 12/2013

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