General Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Performance Management: Drove team's to achieve all key performance objectives in the store. Responsible for financial, budget, and sales reporting. Maintained knowledge of company and market promotional elements. Developed, assigned and monitored sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures.
Staffing/Employee Relations: Developed, trained and coached sales team to produce desired high performance results. Made decisions regarding hiring, promotion, and disciplinary actions. Assessed individuals and team performance and initiated developmental plans to narrow competency gaps.
Customer Retention: Identified and implemented customer retention tools for retail store. Ensured that customers and prospective customers were treated with the highest levels of courtesy and professionalism. Resolved customer complaints in a timely and empathetic manner.
Asset Management: Managed retail inventory in compliance with company standards that included budgeting, forecasting, managing appropriate inventory levels, and analyzing inventory turns. Ensured compliance with physical control standards.
Market & Industry Knowledge: Remained current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise.
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