General Manager Resume Example Morgan RV Resorts

GENERAL MANAGER

Professional Summary

Customer-oriented General Manager with over 10 years of experience focused on increasing productivity and profits. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering professionalism and outstanding customer service.

Skills

Performance improvement
Timeline management
Coaching and mentoring
Sale expertise
Budgeting
Staff training/development
Verbal and written communication
Efficient multi-tasker
Organized

Employee scheduling
Business development
Customer service-oriented
Food preparation and safety
Recipes and menu planning
Exceptional interpersonal communication
Budget administration
Effective leader

Work History

General Manager, 11/2009 to 11/2010
Morgan RV Resorts – Mantua, OH

Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
Set schedules for 20 staff members including Grounds/Maintance staff, Activity staff, Kitchen and waitress staff by planning and designating shifts and hours
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each daily
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials
Orchestrated positive customer experiences at all stages by overseeing every area of food and beverage operations
Oversaw food preparation and monitored safety protocols
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Coordinated and organized all restaurant inventory
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
Hired and managed all kitchen staf

General Manager, 07/2008 to 11/2009
Morgan RV Resorts – Grand Haven, MI

Helped general management develop prices based on inventory costs and portion sizes
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
Managed employees throughout preparation and service of meals per day
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each daily
Oversaw food preparation and monitored safety protocols
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
Purchased food and cultivated strong vendor relationships
Orchestrated positive customer experiences at all stages by overseeing Grounds/Manintance staff, Activity staff, Kitchen and Bar staff along every area of lodging operations
Investigated and integrated enhanced service and team management strategies to boost business profits
Hired and managed all staffing
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Coordinated and organized all restaurant inventory
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
Set schedules for 30 staff by planning and designating shifts and hours
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment

Food & Beverage Manager, 04/2001 to 08/2006
Six Flags-World Of Adventure – Aurora, OH

Maximized quality assurance by completing frequent checks of line
Managed employees throughout preparation and service of meals per day
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each daily
Hired and managed all kitchen staff
Oversaw food preparation and monitored safety protocols
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Coordinated and organized all restaurant inventory
Investigated and integrated enhanced service and team management strategies to boost business profits
Motivated staff to perform at peak efficiency and quality
Helped general management develop prices based on inventory costs and portion sizes
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Mediated contracts with outside providers to bolster customer service and reduce costs
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Ensured compliance with all company standards and procedures
Provided direction and guidance to internal teams in order to achieve targets
Reconciled monthly operating budgets and shared information with senior management team
Worked with vendors to make purchases and reconcile invoices

Education

High School Diploma: 06/1991
Aurora High School - Aurora, OH

Resume Overview

Companies Worked For:

Morgan RV Resorts
Six Flags-World Of Adventure

School Attended

Aurora High School

Job Titles Held:

General Manager
Food & Beverage Manager

Degrees

High School Diploma : 06/1991

General Manager Resume Example

Resume Score: 80%

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