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General Manager Resume Example

Resume Score: 80%

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GENERAL MANAGER
Summary

Customer-oriented General Manager with 2.5 years' experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering organization and amazing customer service. I am a positive and friendly person. I feel like I am one of the few people that actually enjoys working and I put my all into anything I do. I'm open to new ideas and situations. I work well under pressure and have always have had great relationships with staff and employers. I like to push myself and grow with the company. I take direction well, but when needed I am a leader and problem solver. I'm open to all fields of work and I am eager to bring hard work and positivity to a new business this coming year!

Skills
  • Inventory control
  • Employee development
  • Customer retention
  • Communication skills
  • Inventory management
  • Schedule management
  • Operations management
  • Computer-savvy
  • Organized
  • Flexible schedule
  • Time management
  • Detail-oriented
  • Energetic work attitude
  • Telephone inquiries specialist
Experience
Orangetheory Fitness | Jacksonville Beach, FLSales Associate 10/2019 - 03/2020
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Developed and implemented new sales strategies to update product lines.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
Business Solutions Company | Jupiter, FLPermit Coordinator/ Operations Conductor03/2019 - 08/2019
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
  • Created communication strategies to meet client objectives
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided onsite training
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Monitored multiple databases to keep track of all company inventory
Joscō Bar & Oven 5 Star Restaurant | Jupiter, FLServer02/2019 - 08/2019
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Promoted desserts, appetizers and specialty drinks
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests
  • Operated POS terminals to input orders, split bills and calculate totals
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
5 Star Daycare & Preschool | Jupiter, FLAssistant Teacher/ Caregiver / Babysitter01/2019 - 03/2019
  • Enhanced academic, social and emotional learning with the use of structured playtime and unstructured free play
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities
  • Developed and implemented lesson plans based on ages and abilities of class children
  • Managed crafts and other hands-on activities to engage kids and promote development
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
  • Secured indoor and outdoor premises to protect children under care
  • Balanced schedules to provide optimal rest, play and educational periods
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
  • Operated the daycare van in a safe manner to collect and deliver children between specified locations
  • Enforced rules to teach manners and maintain safe environment
  • Provided exceptional care to groups of up to 11 children between ages 1 and 10
  • Cleaned and organized student and employee areas
  • Discussed new developments, misbehavior and concerns with parents or guardians
Freshii | Jupiter, FLGeneral Manager09/2016 - 12/2018
  • Monitored inventory and analyzed product costs.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Sourced and developed sales leads to increase client base.
  • Developed products and managed key accounts while maintaining key customer relationships.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Supported community outreach initiatives by partnering with local colleges and businesses.
  • Strengthen traceability by developing an organization systems for contracts, records, reports and agendas.
  • Set a sales budget for all prime costs, loss of goods and controllables to improve cash flow.
  • Greeted customers and responded to customer inquiries.
  • Served as mentor to junior team members.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout. 
  • Hired, coached and trained staff and monitored performance.
  • Assisted in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts.
Education and Training
Palm Beach State College | Palm Beach Gardens, FLBachelor in BusinessExpected in 2022
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Orangetheory Fitness
  • Business Solutions Company
  • Joscō Bar & Oven 5 Star Restaurant
  • 5 Star Daycare & Preschool
  • Freshii

School Attended

  • Palm Beach State College

Job Titles Held:

  • Sales Associate
  • Permit Coordinator/ Operations Conductor
  • Server
  • Assistant Teacher/ Caregiver / Babysitter
  • General Manager

Degrees

  • Bachelor in Business

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