General Manager Resume Example Orangetheory Fitness

GENERAL MANAGER

Summary

Customer-oriented General Manager with 2.5 years' experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering organization and amazing customer service. I am a positive and friendly person. I feel like I am one of the few people that actually enjoys working and I put my all into anything I do. I'm open to new ideas and situations. I work well under pressure and have always have had great relationships with staff and employers. I like to push myself and grow with the company. I take direction well, but when needed I am a leader and problem solver. I'm open to all fields of work and I am eager to bring hard work and positivity to a new business this coming year!

Skills

Inventory control
Employee development
Customer retention
Communication skills
Inventory management
Schedule management
Operations management

Computer-savvy
Organized
Flexible schedule
Time management
Detail-oriented
Energetic work attitude
Telephone inquiries specialist

Experience

Orangetheory Fitness | Jacksonville Beach, FLSales Associate 10/2019 - 03/2020

Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
Developed and implemented new sales strategies to update product lines.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Partnered with sales representatives during customer consultations to strengthen agency and customer relations.

Business Solutions Company | Jupiter, FLPermit Coordinator/ Operations Conductor03/2019 - 08/2019

Proactively identified and solved complex problems impacting operations management and business direction
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Wrote agendas and notes and sent out automatic notifications for upcoming meetings
Created communication strategies to meet client objectives
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Provided onsite training
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Monitored multiple databases to keep track of all company inventory

Joscō Bar & Oven 5 Star Restaurant | Jupiter, FLServer02/2019 - 08/2019

Managed closing duties, including restocking items and reconciling cash drawer
Promoted desserts, appetizers and specialty drinks
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
Discussed alternative selections with chef for guests with food allergies or gluten-free requests
Operated POS terminals to input orders, split bills and calculate totals
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
Arranged each place setting attractively and verified all items were clean and free from water spots and chips
Recorded orders and partnered with team members to efficiently serve food and beverages
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols

5 Star Daycare & Preschool | Jupiter, FLAssistant Teacher/ Caregiver / Babysitter01/2019 - 03/2019

Enhanced academic, social and emotional learning with the use of structured playtime and unstructured free play
Observed and monitored play to identify developmental strengths and target areas for enrichment activities
Developed and implemented lesson plans based on ages and abilities of class children
Managed crafts and other hands-on activities to engage kids and promote development
Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
Secured indoor and outdoor premises to protect children under care
Balanced schedules to provide optimal rest, play and educational periods
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
Operated the daycare van in a safe manner to collect and deliver children between specified locations
Enforced rules to teach manners and maintain safe environment
Provided exceptional care to groups of up to 11 children between ages 1 and 10
Cleaned and organized student and employee areas
Discussed new developments, misbehavior and concerns with parents or guardians

Freshii | Jupiter, FLGeneral Manager09/2016 - 12/2018

Monitored inventory and analyzed product costs.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Sourced and developed sales leads to increase client base.
Developed products and managed key accounts while maintaining key customer relationships.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Supported community outreach initiatives by partnering with local colleges and businesses.
Strengthen traceability by developing an organization systems for contracts, records, reports and agendas.
Set a sales budget for all prime costs, loss of goods and controllables to improve cash flow.
Greeted customers and responded to customer inquiries.
Served as mentor to junior team members.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Hired, coached and trained staff and monitored performance.
Assisted in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts.

Education and Training

Palm Beach State College | Palm Beach Gardens, FLBachelor in BusinessExpected in 2022

Resume Overview

Companies Worked For:

Orangetheory Fitness
Business Solutions Company
Joscō Bar & Oven 5 Star Restaurant
5 Star Daycare & Preschool
Freshii

School Attended

Palm Beach State College

Job Titles Held:

Sales Associate
Permit Coordinator/ Operations Conductor
Server
Assistant Teacher/ Caregiver / Babysitter
General Manager

Degrees

Bachelor in Business

General Manager Resume Example

Resume Score: 80%

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