An accomplished and energetic Manager with a solid history of achievement in Sales. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, trouble shooting and complex thinking.
Managed a successful sales team of 15 members who consistently exceeded sales goals by 20% each month.
Consistently making food cost and labor cost in stores that had previously failed to hit their goals.
Up-sold additional menu items, beverages and desserts to increase restaurant profits and provide the best customer experience possible.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally. Order truck, count inventory, make deposits and performs H.R. procedures.
Hired and trained all sales staff for new store location.Greet guests.Inspect restrooms, public areas, and grounds for cleanliness and appearance.Train staff members. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Prepare required paperwork pertaining to closing. Assign duties to workers on scheduled shifts. Monitor compliance with health regulations regarding food preparation and serving. Monitor food preparation methods, portion sizes, and presentation of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, or service. Receive truck deliveries, checking delivery contents to verify product quality and quantity.
Core Program geared towards business. September 2011 to 2014 Management training Arlington, TX This was a three day class on how to run a shift the Braum's way. Jack In The Box Management Training Irving, TX A Program designed to train and develop strong managers.
scheduling appointments, attention to detail, Balance, billing, daily cash deposits, closing, cooking, Critical Thinking, customer relations, excellent customer service, Customer Service, delivery, EKG, faxes, filing, government, hiring, Human Resource, Inspect, Inventory, inventory control, Management Training, money, neat, take notes, organizing, personnel, policies, Problem Solving, quality, receiving, Retail, safety, selling, sales, tech support, phone, Time Management, training programs, Troubleshooting, Taking vitals
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