General Manager Resume Example Pcc Services

GENERAL MANAGER

Professional Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Serviced-focused [Job Title] dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills

Performance improvement
Recruitment
Client Account Management
Team Leadership
Conflict Resolution
Project Management
Budget administration

Deadline-oriented
Employee scheduling
Consistently meet goals
Budgeting
Operations management
Efficient multi-tasker

Work History

General Manager, 01/2013 to 07/2020
Pcc Services – Houston, TX

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Identified and capitalized on community business opportunities with effective networking.
Enforced quality assurance protocols to deliver ideal customer experiences.
Discovered areas of improvement by generating [Timeframe] operational and sales reports.
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
Boosted traceability by creating organizational systems for contracts, [Task] and [Task].
Trained, coached and mentored staff to support smooth adoption of new [Type] program.
Implemented operational strategies and effectively built customer and employee loyalty through [Task] and [Task].
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enhanced operational efficiency and productivity by managing budgets, accounts and [Task].
Received superior customer service satisfaction scores for [Number] consecutive quarters.
Improved productivity while reducing staffing and operational costs by [Number]%.
Streamlined office operations through [Task] and [Task], realizing significant improvements in [Type] functions.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Store Manager, 06/2018 to 09/2019
St John's Jewelry – Houston, TX

Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Increased annual sales volume within [Timeframe] by [Number]% from $[Number] to $[Number].
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Maximized [Type] sales by updating procedures for [Task] and increasing productivity.
Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
Closed average of [Number] sales calls each quarter.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Created [Type] and [Type] reports by tracking weekly sales.
Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Built relationships with customers and community to establish long-term business growth.
Managed revenue models, process flows, operations support and customer engagement strategies.

Assistant Manager, 07/2009 to 09/2012
Tiger Financial – Houston, TX

Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
Assisted Manager in interview process of prospective employees and provided feedback.
Communicated with managers of other departments to maintain transparency.
Supervised team of [Number] employees and provided feedback on performance.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Managed [Number][Job Title]s successfully in fast-paced environment through proactive communication and positive feedback.
Reduced financial discrepancies [Number]% by monitoring monetary transactions, including credit card sales and deposits.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Team Manager, 10/2000 to 03/2008
Seguros Ocaso – Zaragoza, Spain

Facilitated [Timeframe] meetings to communicate team performance goals and results.
Led employee relations through effective communication, coaching, training and development.
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Met with clients to maintain communication to enhance teams' execution on new products.
Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Monitored incoming calls and provided feedback to [Number] associates to improve quality of service.
Collaborated with sales team to set monthly funding goals and tracked progress using [Software].
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention [Number]%.
Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.

Education

BBA: Business Administration And ManagementUNED - Spain

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

Pcc Services
St John's Jewelry
Tiger Financial
Seguros Ocaso

School Attended

UNED

Job Titles Held:

General Manager
Store Manager
Assistant Manager
Team Manager

Degrees

BBA : Business Administration And Management

General Manager Resume Example

Resume Score: 80%

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