general manager resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Resourceful, positive, and diligent Community Association Manager enthusiastically pursuing a General Manager role to help facilitate the mission and values of a Condominium Association. Effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updated to enhance the Association. Talented business manager with demonstrated operational and leadership skills. Offering 14 years of industry experience paired with a goal-oriented and performance-minded approach.

  • Performance Management
  • Coaching and Mentoring
  • Staff Development and Training
  • Report Preparation and Analysis
  • Meeting Coordination and Support
  • Confidence and Drive
  • Methodical and Organized
  • Diligent Follow Through
  • Verbal and Written Communication
  • Budget & Financial Management
  • Multitasking and Prioritization
  • Customer Service Management
  • Project Management
Work History
06/2018 to Current
General Manager Boyne Resorts East Grand Rapids, MI,
  • Set standards of performance and provide coaching, counselling, and training for employees.
  • Conduct monthly safety meetings and other staff meetings.
  • Oversee all vendors and contractors on property.
10/2007 to 05/2018
Community Association Manager, Portfolio Manager FirstService Residential City, STATE,
  • (Condominiums, Cooperatives, and Homeowners Associations), Set standards of performance and provide coaching, counselling, and training for employees.
  • Conduct monthly safety meetings and other staff meetings.
  • Oversee all vendors and contractors on property.
  • Provide bid analysis to Board, Monitor contracts.
  • Prepare annual budget; review monthly financials.
  • Monitor cash balances, the flow of assets, and delinquencies.
  • Process violations and work orders.
  • Prepare and distribute association communication.
  • Maintain accurate records and files.
  • Communicate with Board and provide recommendations and solutions to problems that arise.
  • Manage relationships within the Board, the community, employees, and vendors.
  • Maintain excellent levels of customer service.
  • Define and implement goals for the Associations.
  • Coordinate sales and leases.
  • Respond to inquiries in a timely fashion and provides suitable follow up.
  • Maintain professionalism is all dealings.
  • Create management reports on a weekly and monthly basis.
  • Organize time effectively, balancing competing demands and needs of multiple projects and Association's FirstService Residential, Palm Beach Gardens, FL - Luxury High Rise Condominium Acting Community Association Manager/ Community Association Assistant Manager.
  • Provide customer service and emergency preparedness training for valet, concierge, front desk, maintenance, housekeeping, and security.
  • Complete performance evaluations and coaching and counselling.
  • Process and submit bi-weekly payroll.
  • Prepare newsletters, violations, proposals, memos, write-ups, and other correspondence.
  • Initiate preparation of management reports, committee reports, board packets, board meeting minutes, and meeting notices.
  • Update resident information and association communication.
  • Perform property inspections.
  • Obtain and review architectural modification forms from owners and certificate of liability insurance and other required documentation from vendors.
  • Maintain inventory for office supplies and equipment, housekeeping, and maintenance supplies.
  • Open and distribute mail.
  • Oversee tracking and response to resident service requests.
  • Resolve and follow up on complaints.
  • Organize social events and event planning.
  • Coordinate receipt of settlement statements and warranty deeds for re-sales.
  • Prepare move-in packages for re-sales and leases.
  • Perform orientations for new residents reviewing services and explaining the building rules and regulations.
  • Review financials and delinquencies monthly.
  • Assist with developing and submitting annual budgets.
  • Process monthly maintenance fee payments.
  • Review and code invoices.
  • Received and code checks.
  • Ensure renewal of association permits - elevators and pool.
  • Meet monthly with account manager for the association's bulk cable and internet provider, Hotwire Communications.
  • Provide direction for areas of improvement if any concerns arise.
  • Meet monthly with the account manager for the landscaping company, The Brickman Group.
  • Provide direction for areas of improvement i.e.
  • Ground maintenance, tree trimming, weed care, and flower rotations.
  • Maintain a positive relationship with the Board, Unit Owners, Vendors, and Employees - manage relationships.
Front Desk Manager Team Lead, LCAM FirstService Residential City, STATE,
  • Supervise Front Desk employees.
  • Create schedules and get coverage for time off requests.
  • Track and maintain activity logs, incident reports, forms, and other pertinent documents for General Manager's review.
  • Provide training for all new front desk hires assigned to the property, area specialists, and concierge.
  • Assist General Manager with any special requests; (i.e.
  • Mailings, letters, violations, newsletters, and payroll).
  • Enforce the rules and regulations of the association and company.
  • Assist in investigations, tape/log review for any unusual incidents.
  • Resolve and follow up on complaints.
  • Understand and respond to emergencies.
  • Train front desk, concierge, and valet staff on emergency procedures.
  • Screen and control access to the building ensuring the safety and security of residents, guests, and employees.
  • Monitor and control electronic security controls systems.
  • Maintain a safe work environment.
  • Log packages, dry cleaning, and prescriptions.
  • Painting, concrete restoration, water system, pipelining, generator, re-roofing, restoration, pavers, landscaping.
Expected in to to
Bachelor's Degree: Business Management in Leadership
Florida Atlantic University - ,
Expected in to to
A.A: Business Administration and Management
Palm Beach Community College - ,

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Resume Overview

School Attended

  • Florida Atlantic University
  • Palm Beach Community College

Job Titles Held:

  • General Manager
  • Community Association Manager, Portfolio Manager
  • Front Desk Manager Team Lead, LCAM


  • Bachelor's Degree
  • A.A

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