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general manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Experienced sales professional with over 16 years of higher education sales experience combined with 7 years of management and sales leadership in mechanical services, seeking Territory Sales Manager position with Boral. History leading and motivating sales associates and front-line employees to capture sales opportunities and expand territories to achieve company goals. Motivated to learn, grow and excel in the construction sales industry.

Skills
  • Personable and Approachable
  • Customer Service
  • Extensive Knowledge of Microsoft Office Suite
  • Organized and Detailed
  • General Contracting
  • Clear Communicator of Complex Ideas
  • Strong Management Skills
  • Sales Goals
  • Problem Solving
  • Business Development
  • Multi-tasking
  • Project Management
  • Price Structuring
  • Financial analysis and planning
  • Sales Strategies
Work History
05/2012 to 02/2020
General Manager Boyne Resorts Harbor Springs, MI,
  • Company oversight of labor and materials maximizing profits and minimizing costs with $3 million in sales
  • Provide organizational management for 20 employees in Apex and 30 with BINC with P&L responsibility
  • Developed Apex Priority Membership Program consisting of 42 customers in first year with customers paying monthly fee for priority customer benefits
  • Oversee HR practices and procedures
  • Increased brand awareness for Apex through implementation of marketing and advertising
  • Partnered with leading HVAC business consultant (BDR, Seattle Washington) to review company sales activities and business procedures. Creating first company 5 year business plan and presented it to company bank officer for additional $300,000 increase to business line of credit
  • After struggling to price consistently and collect after services were rendered, cloud based pricing software was implemented and constancy with pricing and payment at time of service improved 62%
  • Assist with development of facility management plan for Wayland Baptist University (BINC)
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations
  • Implemented safety manual to reduce worker's compensation premiums
10/2013 to 11/2019
General Contractor/Owner Manager Massachusetts Institute Of Technology Boston, MA,
  • Managed day to day activities of multiple residential/renovation projects from start to finish
  • Supervised all aspects of residential projects including coordination of subcontractors
  • Responsible for interviewing, hiring, coordinating and managing of trades, suppliers and subcontractors
  • Arranged inspections, met with inspectors on-site as necessary
  • Perform site inspections daily
  • Hold trade partners accountable to city codes and company quality standards
  • Maintained all projects within budget and on schedule; documented and validated all budget expenditures and variances
  • Evaluated incoming materials for quality and amounts ordered
  • Handled all issues by implementing best practices and applying critical thinking skills to find best solutions
  • Developed organizational system that provided efficiency and responsiveness to each project
  • Saved money by managing cost-effective supplier purchases
  • Improved cost savings initiatives, reviewing and qualifying competitive subcontractor bids prior to contract execution
11/2005 to 05/2012
Director of Admissions Massachusetts Institute Of Technology Boston, MA,
  • Surpassed enrollment goals each year highlighted by 23.4% increase in freshman for Fall 2008
  • Lacking true CRM for recruitment, RFP was written, and allowed for purchase and implementation of EMAS Recruitment Pro. Once integrated extensive communication management plans were created, and targeted to each segment in recruitment funnel. Additionally territory assignments were created for Assistant Directors for more personalized connections with perspective student
  • Delivered and implemented out-of-state recruitment plan that yielded 40.5% increase in non-residents from 2005-2012
  • Direct institutional enrollment initiatives, with particular emphasis on recruitment goals; oversight of all components of recruitment process, including determination of market segmentation, territory expansion through predictive modeling and communication strategies
  • Oversee development and implementation of polices and procedures to meet enrollment targets, to include recruitment strategies, communication plans, publications, advising and application process
  • Work with academic and non-academic directors on campus in development of campus wide policies and procedures
  • Collaborate closely with Director of Public Relations and Communications on marketing, publications, advertising, and inter-institutional relations
  • Develop, manage, and exercise budgetary authority for accounts totaling 1.5 million dollars
  • Serve as institutional contact for community college colleagues
  • Surpassed enrollment goals each year highlighted by 23.4% increase in freshman for Fall 2008
  • Implemented out-of-state recruitment plan that yielded 40.5% increase from 2005 to 2012
  • Increased annual campus visits from 700 to 2500
06/1999 to 10/2005
Director of Admissions Wayland Baptist University City, STATE,
  • Direct institutional enrollment initiatives, with particular emphasis on recruitment; manage all components of recruitment process, including determination of market segmentation, predictive modeling and communication strategies
  • Oversee development and implementation of policies and procedures to meet enrollment targets, to include recruitment strategies, communication plans, publications, advising and application process
  • Coordinate with third party marketing firm to design and develop marketing plans, publications, advertising, and inter-institutional relations
  • Develop, manage, and exercise budgetary authority for accounts totaling 1 million dollars
  • Serve as institutional contact for community college colleagues
  • Hire and train summer recruitment teams
  • Enrollment highlights include 11% increase in Fall 2001 and 7% increase in Fall 2002
  • Developed recruitment plan for international students that resulted in 75% increase in first year
  • Large event coordination and promotion including concerts (sample of artists that performed: Mercy Me, Rebekah St. James, Casting Crowns) and hosting students overnight
Affiliations

First Baptist Church Canyon (Serve as Deacon Chairman, Sunday School Teacher and Properties Committee member)

Education
Expected in to to
MBA: Management/Marketing
Wayland Baptist University - Plainview, TX,
GPA:
Expected in to to
MBA: Graduate Study
West Texas A&M University - Canyon, TX,
GPA:
Expected in to to
Bachelor of Arts: Religion/Psychology
Wayland Baptist University - Plainview, TX,
GPA:
Additional Information
  • Attended the 2014 NAHB International Builders’ Show
  • Past member Texas Panhandle Builders Association
  • OSHA 30hr Occupational Safety and Health Training Course in Construction Safety and Health (06/27/2013)
  • Business Development Resources - Strucutural Sales Training (11/18/2015)

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Resume Overview

School Attended

  • Wayland Baptist University
  • West Texas A&M University
  • Wayland Baptist University

Job Titles Held:

  • General Manager
  • General Contractor/Owner Manager
  • Director of Admissions
  • Director of Admissions

Degrees

  • MBA
  • MBA
  • Bachelor of Arts

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