LiveCareer-Resume

general manager resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams capable of handling over 150 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Talented leader offering over 20 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Restaurant/General Manager with 20 years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth.

Capable Restaurant General Manager offering over 20 years of experience in food service and team management. Maintain cost controls and provide optimal coverage to meet business needs without sacrificing quality. Build relationships with community members and staff.

Skills
  • Staff management
  • Staff scheduling
  • Business operations expertise
  • Marketing and advertising
  • Conflict resolution techniques
  • Food preparation and safety
  • Natural leader
  • Passion for customer satisfaction
  • Proven cost-control expert
  • Operations management
  • Food service background
  • Strong work ethic
  • Performance improvement
  • Inventory control and record keeping
Education
North Mecklenburg High School Huntersville, NC Expected in 06/1993 High School Diploma : - GPA :
Work History
Boyne Resorts - General Manager
Carrabassett Valley, ME, 09/2019 - Current
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Cracker Barrel Old Country Stores - Restaurant Manager
Indianapolis, IN, 03/2006 - 09/2019
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Led and directed team members on effective methods, operations and procedures
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Prepared for and executed new menu implementations
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
  • Carefully interviewed, selected, trained and supervised staff
  • Strategically developed effective marketing plans to increase sales and profits while managing costs
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Built sales forecasts and schedules to reflected desired productivity targets
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality
  • Championed 100% guest satisfaction by providing excellent dining experience
Alto Pharmacy - Business Development Manager
Las Vegas, NV, 07/2003 - 02/2006
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Worked with existing customers to increase purchases of products and services
  • Reached out to potential customers via telephone, email and in-person inquiries
  • Collaborated with peers in other company departments including marketing and sales
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
  • Thrived in cutting-edge technologies in all areas of digital marketing
  • Set up and negotiated contracts with customers and closed 60 deals per month
Accomplishments
  • Consistently held the position of best performing store in the region.
  • Recognized for outstanding customer service.
  • Improved team productivity with morale-boosting incentives.
  • Sustained a high performing team and minimized employee turnover.

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Resume Overview

School Attended

  • North Mecklenburg High School

Job Titles Held:

  • General Manager
  • Restaurant Manager
  • Business Development Manager

Degrees

  • High School Diploma

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