LiveCareer-Resume

general manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Service-oriented leader focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Supervision and Training
  • Employee Motivation
  • Customer Service Management
  • Supplier Monitoring
  • Management Team Building
  • Team Leadership
  • Staff Scheduling
  • Decision Making
  • Calm and Professional Under Pressure
  • Customer Service
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Beer Styles Knowledge
Experience
01/2022 to Current General Manager Belfor | Jacksonville, FL,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Poured wine, beer and cocktails for patrons.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
06/2018 to 01/2022 Supervisor/Bartender Shift Manager Super King Market | Claremont, CA,
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Collected and organized daily till totals and tips.
01/2018 to 01/2021 Promotional Team Lead Baja Sharkeez Restaurant Group | City, STATE,
  • Built strong base of loyal customers through friendly interactions and professional engagement.
  • Worked independently with minimal supervision, taking ownership for assignments.
  • Created positive product impressions by engaging with potential customers to increase sales opportunities.
  • Offered coupons and other incentives to increase sales.
  • Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
01/2015 to 12/2017 Meat Department Manager Vons Grocery Store | City, STATE,
  • Monitored inventory usage, placed supply orders and oversaw stocking of new goods.
  • Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
  • Coached team members on equipment safety, food handling and merchandising techniques.
  • Packed display case with meat and poultry products, checking price tags for accuracy.
  • Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
  • Determined effective department schedules and delegated work to employees based upon strength and experience.
Education and Training
Expected in 01/2020 to to Emergency Medical Tech Class Completion | SBCC, Santa Barbara, CA, GPA:

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Resume Overview

School Attended

  • SBCC

Job Titles Held:

  • General Manager
  • Supervisor/Bartender Shift Manager
  • Promotional Team Lead
  • Meat Department Manager

Degrees

  • Emergency Medical Tech Class Completion

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