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general manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Skills
  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Verbal and written communication
  • Effective leader
  • Consistently meet goals
  • Employee scheduling
  • Relationship building
  • Operations management
  • Staff training/development
  • Coaching and mentoring
  • Efficient multi-tasker
Work History
02/2019 to Current General Manager Breckenridge Grand Vacations | Breckenridge, CO,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
11/2016 to 02/2018 District Manager 24 Hour Fitness Worldwide, Inc. | Elk Grove, CA,
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Increased customer satisfaction scores by 10%
  • Generated company-leading sales for 5 locations by brainstorming and implementing new strategies.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 5 locations to enforce high-quality standards of operation.
  • Held weekly meetings with General Managers to identify techniques to overcome sales obstacles.
  • Modeled best practices for sales and customer service.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Managed and motivated sales team to increase revenue 5% in a Year.
  • Exceeded sales targets 5% with motivational approaches focused on continuous improvement and strategic goal attainment.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Improved operational standards, personnel moves, and merchandising strategies.
08/2006 to 11/2016 Customer Service Manager Altra Holdings, Inc. | Vista, CA,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
02/1993 to 08/2006 General Manager Breckenridge Grand Vacations | Breckenridge, CO,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Expected in 06/1999 to to Associate of Science | Fire Science Red Rocks Community College, Denver, CO GPA:
Expected in 06/1985 to to High School Diploma | Lafollette High School, Madison, WI GPA:

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Resume Overview

School Attended

  • Red Rocks Community College
  • Lafollette High School

Job Titles Held:

  • General Manager
  • District Manager
  • Customer Service Manager
  • General Manager

Degrees

  • Associate of Science
  • High School Diploma

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